Patient Relations Rep II - Front Office - FPG Neurosurgery, Sarasota

Sarasota Memorial Health Care System; Sarasota (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Sarasota Memorial Health Care System seeks a patient services coordinator to manage patient scheduling, check-in, checkout, and follow-up tasks, while acting as a liaison between physicians, patients, the facility and insurance providers.

The role requires solid data entry, basic computer skills, and familiarity with EHR/EMR systems. A high school diploma or equivalent is required, with prior physician office experience preferred.

Qualifications

• Must have basic computer, keyboard and data entry skills.
• Prefer familiarity with EHR/EMR and medical terminology.
• Prefer some college or vocational training.
• Prefer one year of experience in a physician office.

Responsibilities

• Handle patient scheduling, check-in, checkout and follow-up activities.
• Serve as liaison between physician, patient, facility and insurer.
• Assist with collections at checkout and ensure compliance.
• Maintain confidentiality and adhere to the organization’s standards.

Skills

Data entry skills

Professional demeanor

Relationship building

Initiative

Multitasking

Reliability

Microsoft Office

EHR/EMR knowledge

Medical terminology

Education

High School Diploma, GED or Certificate

Tools

Microsoft Office Suite

EHR/EMR software

Job description

Responsible for patient related activities, which include patient scheduling, patient check-in, checkout, and follow up activities. Acts as a liaison between physician, patient, facility and insurance company. Handles collections of monies from patient at time of checkout. Meets all compliance standards. Observes strict confidentiality in dealing with patients and patient information.

Will conduct his/her daily interactions in a way that demonstrates a positive organizational attitude and effectiveness and models the organization’s Mission, Vision, and Values. Behaviors and attitude support achievement of the system’s goals in Service, People, Finance, Quality and Growth.

• Require computer, keyboard and data input skills.
• Require pleasant and professional demeanor.
• Require skill in establishing and maintaining effective working relationships.
• Require demonstrated initiative and self-direction.
• Require ability to perform multiple tasks simultaneously, while maintaining proficiency and efficiency.
• Require dependability/reliability.
• Prefer some college or vocational training.
• Prefer a minimum of one (1) year of experience in a physician office.
• Prefer knowledge of EHR/EMR.
• Prefer knowledge of medical terminology.
• Prefer skills in all Microsoft office software programs (Word, Excel, Outlook, Power Point, and Access).
• Prefer a professional, neat appearance with strong oral and written communication skills.
• Prefer basic knowledge of third party payers.

HS EQ High School Diploma, GED or Certificate

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https//info.flclearinghouse.com/