Patient Relations & Growth Liaison

UnitedHealth Group; San Bernardino (CA); On-site; USD 33,000 - 59,000; Full time

Benefits offered by this job

401k contribution

Equity stock purchase plan

Comprehensive benefits package

Job summary

UnitedHealth Group in San Bernardino, CA seeks a Patient Relations Liaison to partner with site leadership, growth, and marketing teams. You will identify opportunities, implement retention initiatives, and serve as the on-site guide for patients and external partners.

Your role helps patients navigate benefits and the healthcare system to ensure a positive experience. The position focuses on onboarding, outreach, and collaboration across internal teams and community organizations.

Qualifications

• High school diploma or GED required.
• 1+ years of experience in a healthcare setting.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Valid Driver License and reliable transportation for occasional travel.

Responsibilities

• Identify growth and retention opportunities at the site level and implement related initiatives.
• Serve as on-site point of contact for prospective and current patients and partner with Agencies/Agents and community organizations.
• Coordinate patient onboarding, orientations, surveys, and explanations of benefits and guidelines.
• Manage outreach and track outcomes related to AEP/OEP/SEP, age-ins, and FFS conversions.
• Collaborate with front office and care teams to drive patient orientations and awareness of services.
• Use data analytics to track progress against defined KPIs and retention goals.
• Support broker engagement, provide feedback to growth teams, and document outreach outcomes in CRM.
• Plan and participate in retention events and external marketing activities as needed.

Skills

Bilingual English/Spanish

Education

High School Diploma

Bachelor's Degree

Tools

Microsoft Office

Job description

UnitedHealth Group in San Bernardino, CA seeks a Patient Relations Liaison to partner with site leadership, growth, and marketing teams. You will identify opportunities, implement retention initiatives, and serve as the on-site guide for patients and external partners.

Your role helps patients navigate benefits and the healthcare system to ensure a positive experience. The position focuses on onboarding, outreach, and collaboration across internal teams and community organizations.