Bilingual Patient Relations Liaison – Outreach & Growth

Akido Labs, Inc.; Ontario (CA); On-site; USD 39,000 - 47,000; Full time

Job summary

Chaparral Medical Group - Powered by AKIDO is seeking two full-time Patient Relations Liaisons to support enrollment, engagement, and retention across California, Rhode Island, and New York. You will build relationships with brokers and community partners, plan outreach events, and drive membership growth while upholding HIPAA compliance.

You will serve as the face of the organization, communicating effectively with diverse communities and stakeholders, and coordinating with regional leadership

Qualifications

• High school diploma or equivalent.
• Minimum of two years experience in patient relations, healthcare operations, customer service, or related role.
• Knowledge of Medicare, Medi-Cal, enrollment periods, and HMO vs PPO plans.
• Knowledge of HIPAA regulations and healthcare compliance requirements.
• Excellent verbal and written communication, customer service, public speaking, and networking skills.

Responsibilities

• Conduct patient outreach and follow-up communications to support enrollment, engagement, and retention (Medicare/Medi-Cal enrollment).
• Build and maintain relationships with insurance brokers, community partners, and referral sources to promote services and drive growth.
• Plan, coordinate, and attend community outreach events, health fairs, and educational sessions across regions.
• Support membership growth and retention by increasing engagement and community awareness.
• Collaborate with regional leadership and clinic operations to promote programs that improve patient access and visibility.
• Support patient communication campaigns and patient experience programs while ensuring HIPAA compliance.
• Gather patient feedback and testimonials to identify service enhancements and brand awareness opportunities.
• Monitor online feedback and reviews to support reputation management.
• Assist with regulatory audits and documentation reviews related to patient grievances and complaints.
• Participate in cross-functional projects focused on patient experience and growth strategies.

Skills

Bilingual English/Spanish

Communication skills

Public speaking

Networking

Organizational skills

Problem-solving

Education

High School Diploma or equivalent

Tools

Microsoft Office

Healthcare IT systems

Job description

Chaparral Medical Group - Powered by AKIDO is seeking two full-time Patient Relations Liaisons to support enrollment, engagement, and retention across California, Rhode Island, and New York. You will build relationships with brokers and community partners, plan outreach events, and drive membership growth while upholding HIPAA compliance.

You will serve as the face of the organization, communicating effectively with diverse communities and stakeholders, and coordinating with regional leadership