Patient Relations Assistant - Patient Experience Orange - FT Days at University of California, [...]

kozmetickesluzby.vecnakraska.sk - Jobboard; Irvine (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Sick and vacation time

Retirement savings plans

Job summary

UCI Health is looking for an individual to ensure a safe and welcoming environment for patients and guests. Responsibilities include delivering high-level customer service and maintaining a professional appearance.

The ideal candidate should possess strong customer service and communication skills, as well as the ability to work flexible shifts. Join UCI Health to be part of a team dedicated to serving the Orange County community.

Qualifications

• Must possess the skill, knowledge, and ability essential to the successful performance of assigned duties.
• Experience with Word and Excel.
• Excellent written and verbal communication skills in English.

Responsibilities

• Provide a welcoming environment for patients and guests.
• Deliver high levels of customer service.
• Respond effectively to guests' emotional needs.

Skills

Customer service skills

Communication skills

Ability to make quick decisions

Understanding diverse cultures

Tools

Word

Excel

Job description

Overview

UCI Health is the clinical enterprise of the University of California, Irvine, and the only academic health system based in Orange County. UCI Health is comprised of its main campus, UCI Medical Center , a 459-bed, acute care hospital in Orange, Calif., four hospitals and affiliated physicians of the UCI Health Community Network in Orange and Los Angeles counties and ambulatory care centers across the region. Listed among America’s Best Hospitals by U.S. News & World Report for 23 consecutive years, UCI Medical Center provides tertiary and quaternary care and is home to Orange County’s only National Cancer Institute-designated comprehensive cancer center , high-risk perinatal/neonatal program and American College of Surgeons-verified Level I adult and Level II pediatric trauma center , gold level 1 geriatric emergency department and regional burn center . UCI Health serves a region of nearly 4 million people in Orange County, western Riverside County and southeast Los Angeles County.

Responsibilities

Position Summary

The incumbent provides a wide range of services to ensure a safe, positive, welcoming, and helpful environment for patients, family members, and guests. Delivers a high level of customer service, creating a professional and positive first impression. Provides visitor tracking as requested.

Qualifications

Total Compensation

We offer a wealth of benefits to make working at UCI even more rewarding. These benefits may include medical insurance, sick and vacation time, retirement savings plans, and access to a number of discounts and perks. Please utilize the links listed here to learn more about our compensation practices and benefits.

Required Qualifications

• Must possess the skill, knowledge and ability essential to the successful performance of assigned duties
• Must maintain a clean, well groomed, professional appearance at all times
• Must demonstrate customer service skills appropriate to the job
• Must be willing to work flexible shifts, including occasional weekends, holidays and overtime as assigned
• Must be available for occasional travel as needed
• Must be able to understand and apply behaviors that are sensitive to diversity of different cultures
• Experience with Word and Excel
• Excellent written and verbal communication skills in English
• Effectively responds to the emotional, distraught and/or difficult behavior of guests
• Ability to make quick and sound decisions based on individual situations in order to meet customer needs
• Ability to maintain a work pace appropriate to the workload
• Ability to establish and maintain effective working relationships across the Health System

Preferred Qualifications

• Prior experience working in a customer service position, preferably in a hospital or clinic setting
• Knowledge of medical terminology
• Knowledge of University and medical center organizations, policies, procedures and forms
• Bilingual in English and Spanish

Conditions of Employment

The University of California, Irvine (UCI) seeks to provide a safe and healthy environment for the entire UCI community. As part of this commitment, all applicants who accept an offer of employment must comply with the following conditions of employment:

• Background Check and Live Scan
• Employment Misconduct*
• Legal Right to Work in the United States
• Vaccination Policies
• Smoking and Tobacco Policy
• Drug Free Environment

*Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Details of each policy may be reviewed by visiting the following page:

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

The following additional conditions may apply, some of which are dependent upon business unit or job specific requirements.

• California Child Abuse and Neglect Reporting Act
• E-Verify
• Pre-Placement Health Evaluation

Closing Statement

The University of California, Irvine is an Equal Opportunity/Affirmative Action Employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or other protected categories covered by the UC nondiscrimination policy .

We are committed to attracting and retaining a diverse workforce along with honoring unique experiences, perspectives, and identities. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable, and welcoming.

UCI provides reasonable accommodations for applicants with disabilities upon request. For more information, please contact UCI's Employee Experience Center (EEC) at [e-mail] or at [phone], Monday - Friday from 8:30 a.m. - 5:00 p.m.