Patient Relations Assistant/UKHC

UK HealthCare; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

UK HealthCare in Lexington, KY is seeking a Patient Relations Assistant to be foundational in delivering a welcoming, efficient patient experience. The role involves greeting patients, registration, verifying insurance, cash handling, and preparing medical records to support timely care.

You will schedule appointments, obtain new patient records, and communicate information with patients by phone and in person, contributing to improved attendance and clinic operations.

Qualifications

• Greeting patients and assisting with front-desk activities.
• Verifying insurance and handling cash transactions.
• Preparing medical records and scheduling appointments.

Responsibilities

• Greet patients and perform registration tasks.
• Verify insurance information and process cash handling.
• Prepare medical records and schedule appointments.

Job description

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.

The primary responsibilities include, but are not limited to, greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.