Patient Relations Asst/Bilingual/UKHC

UK HealthCare; Lexington (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

UK HealthCare is seeking a patient services representative for the DMD Dental Clinic to handle patient registration, scheduling, and financial counseling. The role also involves coordinating cross-clinic coverage and occasionally providing fill-in support for other UK Dental Clinics on and off campus.

The successful candidate will serve both English and Spanish speakers, with fluency in written and spoken English and Spanish required.

Qualifications

• Bilingual in English and Spanish (written and spoken)
• Strong customer service skills
• Experience with patient registration, scheduling, and financial counseling
• Familiarity with dental/medical office workflows

Responsibilities

• Register patients and schedule appointments for the DMD Dental Clinic
• Provide financial counseling and help with insurance/benefits navigation
• Coordinate cross-clinic coverage and act as backup for other UK Dental Clinics on/off campus
• Communicate effectively with English- and Spanish-speaking patients

Job description

This position will provide patient registration, scheduling, and financial counseling to the DMD Dental Clinic and coordinate cross clinic coverage. The successful candidate will, on occasion, provide fill-in and backup coverage for patient relations positions at various levels at other UK Dental Clinics both on and off campus.

This position will provide services to English and Spanish speakers, fluency in written and verbal communication in both English and Spanish are required.