Patient Relations Assistant/UKHC

UK HealthCare; Lexington (VA); On-site; USD 46,420,000 - 71,159,000; Full time

Job summary

The Patient Relations Assistant at University of Kentucky Cancer Clinic Services in Lexington, KY, supports a positive patient experience by greeting patients, registering, verifying insurance, handling cash, and preparing medical records.

Responsibilities include scheduling appointments, obtaining new patient records, communicating information by phone and in person, and helping improve attendance records; the role requires excellent customer service and confidentiality.

Qualifications

• Extensive customer service experience.
• Calm, helpful communication during stressful situations.
• Strong attention to detail and confidentiality.
• Ability to prioritize tasks and multitask across systems.

Responsibilities

• Greet patients and assist with registration and scheduling.
• Verify insurance and handle cash transactions.
• Prepare and organize medical records.
• Communicate information with patients by phone and in person.
• Maintain attendance records and support clinic initiatives.

Skills

Customer service

Data entry

Attention to detail

Confidentiality

Teamwork

Education

HS

Job description

Posting Details

Job Title

Patient Relations Assistant/UKHC

Requisition Number

RE55840

Department Name

M3030:Cancer Clinic Services

Work Location

Lexington, KY

Grade Level

06

Salary Range

$16.20-24.82/hour

Type of Position

Staff

Position Time Status

Full-Time

Required Education

HS

Click here for more information about equivalencies:

https://hr.uky.edu/employment/working-uk/equivalencies

Required Related Experience

3.5 yrs

Required License/Registration/Certification

None

Physical Requirements

The physical requirements for this position include regularly sitting at a computer workstation for extended periods of time with repetitive motion (such as typing); walking including pushing, pulling, and/or lifting up to 10lbs and occasional pushing, pulling, and/or lifting objects up to 50lbs. The conditions of work may involve regular exposure to loud noises, intermittent exposure to blood borne/airborne pathogens and combative/violent people, and occasional exposure to cuts and punctures.

Shift

Days, 8:00 am-5:00 pm, Monday-Friday, and other days and hours as needed.

Job Summary

The Patient Relations Assistant is foundational to facilitating an engaging and positive patient experience.

The primary responsibilities include, but are not limited to, greeting patients, registration, insurance verification, cash handling, medical record preparation, scheduling appointments, procuring new patient records, communicating information with patients via the telephone and in person, and answering telephone. This position supports efficient patient care and clinic initiatives for improving patient attendance and keeping attendance records.

Skills / Knowledge / Abilities

The ideal candidate will have extensive customer service experience and able to communicate in a calm and helpful manner during stressful and/or crisis situations. Should have the ability to pay high attention to detail; work with a teamwork mindset; have data entry skills and respect for confidentiality; be able to prioritize tasks efficiently; and work in multiple systems simultaneously.

Does this position have supervisory responsibilities?

No

Preferred Education/Experience

3.5 years of experience required

Deadline to Apply

09/22/2026

Our University Community

We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus.

The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.