Patient Registration Team Lead - Scheduling & Quality

St. Joseph’s/Candler Health System; Savannah (GA); On-site; USD 45,000 - 62,000; Full time

Job summary

St. Joseph’s/Candler Health System in Savannah, GA seeks a Registration Team Leader to supervise daily patient registration operations, prepare staff schedules, and ensure accurate, timely admissions processing.

The role emphasizes training, quality monitoring, resolving issues quickly, and maintaining staffing levels and open communication to support smooth patient flow and high service standards.

Qualifications

• 1-2 Years Supervisory experience required
• 1-2 Years Medical Insurance knowledge required
• College Diploma of Management preferred

Responsibilities

• Does daily rounding in registration areas. Resolves technical and personnel issues within established time frames. Monitors quality, time of service collections and patient wait times.
• Resolves technical and personal issues timely. Promotes cooperation and team work. Monitors co-workers activity to ensure production standards are met daily.
• Provide instruction/ teaching when needed.
• Prepares and maintains the department schedules. Assures that Active Staffer and payroll system match at the end of each month. Communicates schedule changes as appropriate.
• Reviews and approves/denies all co-worker PTO requests. Maintains adequate staffing levels in all areas. Maintains open communication with co-workers regarding call-ins.
• Reviews quality and quantity activity using available reporting tools. Initiates appropriate co-worker counseling and re-training when necessary. Provides ongoing technical training.

Skills

Supervisory experience

Medical insurance knowledge

Education

College Diploma of Management

Job description

St. Joseph’s/Candler Health System in Savannah, GA seeks a Registration Team Leader to supervise daily patient registration operations, prepare staff schedules, and ensure accurate, timely admissions processing.

The role emphasizes training, quality monitoring, resolving issues quickly, and maintaining staffing levels and open communication to support smooth patient flow and high service standards.