Patient Registration & Support Specialist

MainStreet Family Urgent Care; Birmingham (AL); Hybrid; USD 23,000 - 29,000; Full time

Benefits offered by this job

Health, dental & vision benefits

401K plan

Paid time off

Job summary

MainStreet Family Care in Birmingham, AL is seeking a in-office Support Team Specialist to guide patients through registration, verify insurance, and handle post-visit inquiries with kindness and accuracy.

You will support kiosks, verify eligibility, respond to calls and emails, assist with billing questions, and help coordinate referrals and medical records all within HIPAA guidelines. Join a collaborative team focused on compassionate care.

Qualifications

• High school diploma or GED required.
• 1+ year of professional office or customer service experience.
• Tech-savvy; comfortable using multiple programs and devices.
• Strong written and verbal communication skills.
• Positive, team-oriented attitude with a passion for helping others.

Responsibilities

• Guide patients through registration and check-in using kiosks in waiting rooms.
• Verify insurance eligibility and determine co-payments before the patient arrives.
• Respond to patient inquiries by phone and email with empathy and accuracy.
• Assist with billing questions, including payments, refunds, and account balances.
• Utilize internal ticketing portal to manage requests and support multiple tasks.

Skills

Communication skills

Customer service

Tech-savvy

Team player

Education

High school diploma or GED

Job description

MainStreet Family Care in Birmingham, AL is seeking a in-office Support Team Specialist to guide patients through registration, verify insurance, and handle post-visit inquiries with kindness and accuracy.

You will support kiosks, verify eligibility, respond to calls and emails, assist with billing questions, and help coordinate referrals and medical records all within HIPAA guidelines. Join a collaborative team focused on compassionate care.