Patient Registration Specialist - Part Time, Midnight Shift

Henry Ford Health; Jackson (MI); On-site; USD 21,000 - 30,000; Part time

Job summary

Henry Ford Health in Jackson, MI is seeking a Part-Time Patient Registration Representative to join our 24 hours per week operation. You will greet patients, verify insurance eligibility, and process registrations with accuracy and courtesy.

This frontline role emphasizes excellent customer service, collaboration with clinical and non-clinical teams, and maintaining smooth check-in flows. A high school diploma and proficiency with Microsoft Office are required; EPIC experience is a plus.

Qualifications

• High school diploma or GED required.
• Strong computer skills and working knowledge of Microsoft Office.
• Ability to meet or exceed core customer service responsibilities and behaviors.

Responsibilities

• Follow standard operating procedures for patient registration, including face-to-face check-in, preregistration, and insurance eligibility confirmation.
• Perform new patient registration and update existing patient and insurance information.
• Respond to inquiries from callers and customers, advocating on their behalf to meet their needs.
• Act as a welcoming front door, instilling loyalty and anticipating patient and visitor needs.
• Provide efficient and effective customer relationship management over the telephone, in person, and in writing.
• Instruct others on registration processes and procedures as needed.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

EPIC

Job description

Henry Ford Health in Jackson, MI is seeking a Part-Time Patient Registration Representative to join our 24 hours per week operation. You will greet patients, verify insurance eligibility, and process registrations with accuracy and courtesy.

This frontline role emphasizes excellent customer service, collaboration with clinical and non-clinical teams, and maintaining smooth check-in flows. A high school diploma and proficiency with Microsoft Office are required; EPIC experience is a plus.