Patient Registration Specialist — Gentle Front Desk Support

R1 RCM Holdco Inc.; Carmel (IN); On-site; USD 22,000 - 32,000; Full time

Job summary

R1 RCM Inc. in Carmel, Indiana, is hiring a Patient Registration Customer Service Representative to welcome patients at check-in and guide them through the registration process with clarity and empathy.

You'll work across multiple systems, answer phones, collect accurate information, and support patients who may be anxious, ensuring smooth registration while learning healthcare workflows through on-the-job training.

Qualifications

• High School Diploma or GED required.
• Strong customer service experience.
• Ability to pass background check, drug test, and vaccination requirements.

Responsibilities

• Work across multiple computer systems to register patients efficiently.
• Answer phones and gather information quickly and accurately.
• Assist patients who may be ill, anxious, or confused.
• Navigates diverse insurance plans and coverage details (with training!).
• Adapt to interruptions from clinical teams during urgent care situations.
• Build rapport and ease patient concerns in real time.

Skills

Customer service

Communication

Education

High School Diploma or GED

Job description

R1 RCM Inc. in Carmel, Indiana, is hiring a Patient Registration Customer Service Representative to welcome patients at check-in and guide them through the registration process with clarity and empathy.

You'll work across multiple systems, answer phones, collect accurate information, and support patients who may be anxious, ensuring smooth registration while learning healthcare workflows through on-the-job training.