Patient Registration Spec

utoledo.edu; Toledo (OH); On-site; USD 23,000 - 28,000; Part time

Job summary

The University of Toledo Medical Center is seeking a Patient Registration Specialist to handle outpatient and inpatient registrations, insurance verification, and cash collections while delivering excellent customer service. You will support efficient patient flow and ensure accurate data sharing with care providers.

Responsibilities include completing registrations, ensuring financial policies are followed, and maintaining a courteous patient experience in a busy healthcare setting.

Qualifications

• High School diploma or equivalent required.
• Recent hospital or physician office experience in registration preferred.
• Proficient in basic computer applications (Word, Excel, Outlook).
• Strong communication and customer service skills.
• Ability to work with minimal supervision and handle patient data accurately.

Responsibilities

• Perform outpatient and inpatient registrations and admissions.
• Verify insurance information and assist with financial clearance.
• Handle cash collections and process payments.
• Maintain accurate patient data and contribute to timely patient flow.
• Provide courteous, professional service to patients and families.

Skills

Customer service

Communication

Computer literacy

Cash handling

Data entry

Education

High School diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Title: Patient Registration Spec

Department Org: Registration - 108820

Employee Classification: B2 - Classif'd Part Time AFSCME HSC

Bargaining Unit:AFSCME HSC

Primary Location: HSC H

Shift:1

Start Time:7AM End Time:7PM

Posted Salary: 17.53

Float: True

Rotate: True

On Call: True

Travel: True

Weekend/Holiday: True

Job Description

The Patient Registration Specialist performs all outpatient and inpatient registrations functions, insurance verification, cash collections for the University of Toledo Medical Center while providing excellent customer satisfaction. Strive to sustain courteous and caring impression for patients and visitors. Communicates effectively to maximize patient flow and provide excellence in customer relations. Ensure that financial policies and requirements are met while providing caring access at the University of Toledo medical Center.

Performs complete and accurate registration and admission functions for the purpose of maximize reimbursement, and provide timely and accurate patient information to all other providers and users of patient data.

The Patient Registration Specialist is highly skilled and works at a fully cross-functional level.

Minimum Qualifications

• Education/experience/licensing:
• 1. High School diploma or equivalent required.
• 2. Recent experience (within 2 years) in hospital or physician office performing as a primary duty, one of the following is required:
• Registration Specialist.
• Check-in/out Clerk-who enters patient demographic/insurance information in system (testing may be given).
• Communication and other skills:
• 3. Must have working knowledge to operate a computer in a window-based environment utilizing various software programs such as Microsoft Word, Excel, Outlook to produce and manage essential reports and correspondence. Must be able to utilize computer keyboard proficiently.
• 4. Ability to work with minimum supervision, Ability to apply understanding to carry out instructions furnished in written, oral, or diagram form.
• 5. Ability to develop and maintain professional service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others. Ability to provide excellence customer satisfaction when presenting information and respond to questions from staff, patient and the general public. Ability to deal with confrontation and stressful working environment while maintaining excellence in customer service.
• 6. Must be able to analyze data, calculate figures and amounts such as discounts, interest, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Applicants may be tested.
• Physical Requirements:
• 1) Visual acuity of 20/20 or corrected to 20/20 including color vision when applicable;
• 2) ability to hear with or without aides);
• 3) ability to orally communicate;
• 4) good manual dexterity;
• 5) ability to push, pull, roll, and transfer/lift 50 pounds occasionally; 6) ability to stand, walk frequently;
• 7) ability to bend, reach, stoop, kneel frequently;
• 8) ability to perform CPR (if required for position).
• Occasional carrying of items weighing up to 30 pounds required.

Conditions of Employment

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.

Equal Employment Opportunity Statement

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.

The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.

The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at [e-mail] or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m.

Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.