Lead Patient Registration Spec - ED

The Chronicle Of Higher Education, Inc.; Ottawa Hills (OH); On-site; USD 35,000 - 50,000; Full time

Job summary

The Chronicle Of Higher Education, Inc. is seeking a Lead Patient Registration Specialist for the Emergency Department at the University of Toledo Medical Center. This role involves managing outpatient and inpatient registrations, ensuring customer satisfaction, and maintaining accurate patient data.

Candidates must have at least a high school diploma, proficiency in Microsoft Office, and excellent interpersonal skills. Preferred qualifications include experience in healthcare registration and the ability to work in high-pressure situations.

Qualifications

• One year experience in hospital or physician office registration.
• Ability to operate a computer in a window-based environment.

Responsibilities

• Perform outpatient and inpatient registration functions.
• Ensure accurate registration for reimbursement maximization.
• Provide excellent customer service.

Skills

Customer satisfaction

Data analysis

Computer proficiency

Communication

Education

High School Diploma or equivalent

Tools

Microsoft Word

Excel

Outlook

Job description

Title: Lead Patient Registration Spec - ED

Department Org: Registration - 108820

Employee Classification: B1 - Classif'd Full Time AFSCMEHSC

Bargaining Unit: AFSCME HSC

Primary Location: HSC H

Shift: 3

Start Time: 7PM/11PM End Time: 7AM/11AM

Posted Salary:

Float: Yes

Rotate: Yes

On Call: Yes

Travel: Yes

Weekend/Holiday: Yes

Job Description

The Lead ED Registration Specialist performs all outpatient and inpatient registration functions, insurance verification, cash collections for the University of Toledo Medical Center Emergency Department while providing excellent customer satisfaction. Strive to sustain courteous and caring impression for patients and visitors. Communicates effectively to maximize patient flow and provide excellence in customer relations. Ensure that financial policies and requirements are met while providing caring access at the University of Toledo Medical Center.

Performs complete and accurate registration and admission functions for the purpose of maximizing reimbursement, and provide timely and accurate patient information to all other providers and users of patient data.

The Lead ED Patient Registration Specialist is highly skilled and works at a fully cross functional level. The lead provides added support by means of schedules, cross training, deposits, staffing and overall issue maintenance.

Minimum Qualifications

1. High School Diploma or equivalent
2. One full year experience in hospital or physician office performing as a primary duty of registration.
3. Must have working knowledge to operate a computer in a window-based environment utilizing various software programs such as Microsoft Word, Excel, Outlook to produce and manage essential reports and correspondence. Must be able to utilize computer keyboard proficiently.
4. Ability to work with minimum supervision, ability to apply understanding to carry out instructions furnished in written, oral, or diagram form.
5. Ability to develop and maintain professional service oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others. Ability to provide excellence customer satisfaction when presenting information and respond to questions from staff, patient and the general public. Ability to deal with confrontation and stressful working environment while maintaining excellence in customer service.
6. Must be able to analyze data, calculate figures and amounts such as discounts, interest, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Applicants may be tested.

Physical Requirements

1. Visual acuity of 20/20 or corrected to 20/20 including color vision when applicable;
2. Ability to hear with or without aids;
3. Ability to orally communicate;
4. Good manual dexterity;
5. Ability to push, pull, roll, and transfer/lift 50 pounds occasionally;
6. Ability to stand, walk frequently;
7. Ability to bend, reach, stoop, kneel frequently;
8. Ability to perform CPR (if required for position);
9. Occasional carrying of items weighing up to 30 pounds required.

Preferred Qualifications

Conditions of Employment

To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.

Equal Employment Opportunity Statement

The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation. The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect. The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact HR Compliance at [e-mail] or 419-530-4747 between the hours of 8:30 a.m. and 5 p.m. or apply online for an accommodation request. Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.