Patient Registration Representative

CommonSpirit Health; Red Bluff (CA); On-site; USD 46,000 - 53,000; Full time

Job summary

Dignity Health - St. Elizabeth Community Hospital in Red Bluff, CA, seeks a Patient Registration Representative to manage patient check-in, insurance verification, and related financial processes with high accuracy.

The role requires strong clerical skills, basic math, and familiarity with ADT systems. Candidates should have a High School diploma or GED, with healthcare revenue cycle experience preferred.

Qualifications

• High school diploma or GED required.
• Minimum 1 year in a hospital patient registration or revenue cycle setting.
• Experience in requesting and processing financial payments.
• Thorough understanding of insurance policies and procedures.
• Working knowledge of medical terminology.
• Able to perform basic mathematics for payment calculations.

Responsibilities

• Maintain up-to-date knowledge of registration requirements across units.
• Enter demographic information accurately into the ADT system at registration.
• Verify patient identity to prevent duplicate medical record numbers.
• Review accounts for accuracy and required documentation.
• Meet CMS billing requirements and document completion in the hospital system.
• Enter required data with emphasis on demographic and financial information for reimbursement.
• Review information in the ADT system with the patient at registration and correct errors.

Skills

Attention to detail

Organizational skills

Clerical experience

Data entry

Confidentiality

Communication

Education

High School Diploma or GED

Tools

Computer skills

Job description

Job Summary and Responsibilities

As our Patient Registration Representative, you will provide crucial clerical support for our professional caregivers by expertly managing all functions related to patient registration. Every day you will meticulously handle registration, insurance verification, financial assistance information, and Point of Service Collections. You will also be responsible for accurate data input and record keeping, ensuring the integrity of patient information and financial transactions, while meticulously adhering to all credit card handling processes due to potential access to sensitive third-party credit card information. To be successful in this role, you will demonstrate exceptional attention to detail, strong organizational and clerical skills, and a commitment to maintaining confidentiality and compliance with financial regulations. Your ability to accurately manage complex administrative tasks will directly support seamless patient care and operational efficiency.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.
• Carefully reviews all information entered in ADT on pre-registered accounts. Verifies all information with patient at time of registration; corrects any errors identified.

Job Requirements

Required

• High School Diploma or GED. Applicable education and/or training can be used to balance a lack of experience.
• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• Experience in requesting and processing financial payments.
• Thorough understanding of insurance policies and procedures.
• Working knowledge of medical terminology.
• Able to perform basic mathematics for payment calculation.
• Intermediate to advanced computer skills.

Preferred

• Two years experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• Knowledge of charity care programs as well as the various government and non-government programs.

Where You'll Work

Founded in 1906, Dignity Health - St. Elizabeth Community Hospital is a 76-bed, acute care, nonprofit hospital located in Red Bluff, California. Serving over 90,000 patients annually, the hospital offers a full complement of services including a Level III Trauma Center, heart care, cancer care, and a family birth center. Additionally, St. Elizabeth Community Hospital, has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation and is a Joint Commission-certified Primary Stroke Center. It has been named a Top Rural Hospital by The Leapfrog Group for two consecutive years, one of only 16 rural hospitals in the US to achieve this award.

[One Community. One Mission. One California ](https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)

Pay Range

$33.51 - $38.31 /hour