Patient Registration Representative

Dignity Health; Los Angeles (CA); On-site; USD 36,000 - 45,000; Full time

Job summary

Dignity Health - California Hospital Medical Center is seeking a Patient Registration Representative in Los Angeles. You will identify patients, collect demographics, verify insurance, determine financial liability, and explain hospital policies to families to ensure a positive patient experience.

Responsibilities include accurate entry of demographics into the ADT system, preventing duplicate MRNs, reviewing accounts for completeness, and meeting CMS billing documentation requirements for

Qualifications

• Minimum 1 year in hospital registration or revenue cycle roles.

Responsibilities

• Identify patients, collect demographics, verify insurance, determine financial liability, and explain hospital policies to families.
• Ensure complete, accurate demographic entry into the ADT system at registration.
• properly identify the patient to avoid duplicate medical record numbers.
• Review assigned accounts for accuracy and required documentation.
• Meet CMS billing requirements and document completion in the hospital information system.

Skills

Customer service

Attention to detail

Communication

Job description

Job Summary And Responsibilities

As our Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.

To be successful in this role, you must demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.

Job Requirements

Required

• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles.
• Fire Safety, within 90 Days

Preferred

• 2 years experience.
• Applicable education and/or training can be used to balance a lack of experience.
• AHA Basic Life Support - CPR

Where You'll Work

Founded in 1887, Dignity Health - California Hospital Medical Center is a 318-bed, acute care, nonprofit hospital located in downtown Los Angeles, California. Serving over 100,000 patients annually, the hospital offers a full complement of services including a Level II Trauma Center, Level III NICU, heart care, women’s health, and a family birth center. In 2025, we opened our new patient tower, Grand Tower, featuring a dramatically expanded Emergency Department and Family Birth Center that will increase patient comfort and privacy.

Additionally, California Hospital Medical Center has been recognized as an LGBTQ+ Healthcare Equality Leader by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and recently was awarded the AMA/ASA’s Get the Guidelines - Stroke Gold Plus Quality Achievement, recognizing the hospital’s commitment to providing the best stroke care.

California Hospital Medical Center shares a legacy of humankindness with Dignity Health and CommonSpirit Health, one of the nation’s largest health care systems, dedicated to providing compassionate, high-quality, and affordable patient-centered care.

One Community. One Mission. One California

Pay Range

$26.31 - $33.05 /hour