Patient Registration Representative

WakeMed Health & Hospitals; Durham (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

WakeMed Health & Hospitals in Durham, NC is seeking a Patient Registration Representative to greet patients, check them in for appointments, and collect copays. You will accurately enter demographic and insurance data, schedule follow-up visits, and coordinate care with clinicians and staff.

The role emphasizes exceptional customer service in a high-volume, fast-paced environment, with a focus on clear communication with patients and healthcare partners at hospital entrances and physician

Qualifications

• 1 year of customer service preferred.

Responsibilities

• Greet and check patients in upon arrival.
• Collect copays and register patients in the system.
• Enter demographic and insurance information accurately.
• Coordinate and schedule follow-up appointments.
• Serve as a liaison to patients, families and healthcare professionals to deliver high-quality customer service.

Skills

Customer service

Interpersonal communication

Education

High School Diploma or Equivalent Required

Job description

Overview

The Patient Registration Representative will enjoy interacting with patients, checking them in for their appointments and coordinating follow up appointments. The Patient Registration Representative will accurately perform administrative duties required for patient registration, including entering demographic and insurance information and collecting copays. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Registration Representative work environment is high-volume, fast-paced and requires the ability to greet and check patients in upon arrival and provide unsurpassed customer service to patients and families presenting to the physician practice or hospital for appointments, surgeries, therapies, or procedures. Registration and checkout are completed at the centralized welcome desks at hospital entrances and medical office buildings as well as at the check in-desk within the physician practices. The Patient Registration Representative is responsible for collecting point of service payments and may also be responsible for scheduling appointments.

Department Description

Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org.

EOE

Licensure

Not Applicable

Education

High School Diploma or Equivalent Required

Experience

1 Year Customer Service Preferred