Patient Registration Rep Warren Patient Access

Henry Ford Health; Warren (MI); On-site; USD 32,000 - 46,000; Full time

Job summary

Henry Ford Health is seeking a qualified patient registration representative to greet patients, verify insurance, and manage registrations at the front desk. You will handle inquiries, collect cash when needed, and ensure all information is complete and accurate.

The role requires excellent customer service, strong computer skills, and the ability to multitask in a busy hospital setting. Training and mentoring others are encouraged.

Qualifications

• High school diploma or GED required.
• Strong computer skills and Microsoft Office proficiency.
• Excellent customer service via phone, in person, and written communication.
• Ability to manage multiple tasks in a fast-paced environment with interruptions.
• Willingness to train and mentor others.

Responsibilities

• Register new patients and update registration and insurance information.
• Confirm insurance eligibility and collect payments.
• Advocate for callers to ensure their needs are met and provide friendly service.
• Greet callers and provide outstanding front-desk assistance with accuracy.

Skills

Customer service

Multitasking

Communication

Mentoring

Education

High school diploma or GED equivalent

Tools

EPIC experience

Insurance payor systems

ICD-10 terminology

Job description

Job Description

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Qualifications

REQUIRED

• High school diploma or G.E.D. equivalent
• Strong computer skills and proficiency with Microsoft Office products
• Demonstrated ability to provide excellent customer service via telephone, in-person, and written communication
• Ability to manage multiple tasks effectively in a fast-paced environment with frequent interruptions
• Willingness to train and mentor others

PREFERRED

• One (1) year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting
• EPIC system training or experience
• Insurance payor systems experience
• Knowledge of ICD-10 medical terminology