Patient Registration Rep PRN

Children's Hospital Colorado; Wheat Ridge (CO); On-site; USD 29,000 - 43,000; Full time

Job summary

Childrens Hospital Colorado is seeking a Patient Registration Representative to provide registration, scheduling and high-level customer service to patients and families. The role supports insurance management, demographic data collection and appointment coordination with flexible PRN shifts.

On-site positions float between Wheat Ridge and Uptown, with day/evening shifts and required holiday/weekend availability.

Qualifications

• One year of healthcare, administrative, or customer service experience.
• High School diploma or GED.
• An associate or bachelor's degree may substitute for the required experience.

Responsibilities

• Provides patient registration, scheduling, greeting, directions, check-in/out support.
• Maintains up-to-date knowledge of department policies and procedures.
• Provides customer service to patients, families, physicians and others.
• Supports health insurance management: collecting insurance information, payment method, financial responsibility; may include referrals and pre-authorizations.
• Explains benefits and costs by creating estimates of financial responsibility.
• Obtains signatures for treatment consent; understands access policies and consent collection.
• Obtains and documents patient demographic information.
• Receives calls to schedule appointments and route calls.
• Performs data entry in medical records system.
• Conducts patient and family rounding for comfort.

Skills

Customer service

Administrative support

Data entry

Appointment scheduling

Communication

Education

High School diploma or GED

Job description

The Patient Registration Representative provides administrative support and high-level customer service support to patients, families, internal team members, providers and referring practices in admission, registration, insurance management functions, and check in/check out. Supports departmental and organizational goals including pre-service collections registration quality and patient family experience.

Location: Floats between Wheat Ridge and Uptown

Job Status: PRN, as needed

Shift: Days/Evenings. 9- an 12-hour shifts between 7:00am and 9:00pm. Holiday and weekend availability required.

Duties & Responsibilities

• Provides patient support services which may include registration, scheduling, patient greeting and providing directions, patient check in/out and follow-up visit support.
• Utilizes and remains up to date with department office operations and established policies and procedures.
• Provides customer service support and assistance to patients, families, physicians and other internal/external customers.
• Supports health insurance management functions by collecting patient insurance information, documenting the patient’s method of payment and/or collecting payment financial responsibility. May also include supporting referrals and pre-authorizations and benefits/eligibility determinations.
• Ensures patients are informed of benefits and associated costs by creating and communicating personalized estimates of financial responsibility.
• Provides and obtains signatures for the appropriate treatment consent forms from patients/families. Maintains current understanding of patient access policies, state laws and regulations including acknowledgement documents, legal guardian verification and consent collection.
• Obtains and documents patient demographic information.
• Receives patient calls or inquiries to schedule appointments, complete registration functions and route calls as appropriate.
• Performs data entry functions, including entering patient demographic information and patient updates in a medical records system.
• Conducts patient and family rounding to ensure patient’s/family’s comfort level.

Minimum Qualifications

• Degrees
  • High School diploma or GED
• Experience
  • Required: One (1) year of healthcare, administrative, or customer service experience.
• Equivalency
  • A relevant associate or bachelor's degree may substitute for the required experience on a year for year basis.

Salary Information

Pay is dependent on applicant's relevant experience.

Hourly Range: $20.74 to $31.11

Benefits Information

As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid sick leave and a robust wellness program.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

Estimated Close Date: 09/29/2026