Patient Registration Rep

Children's Hospital Colorado; Broomfield (CO); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Base pay

Incentives

Paid time off

Medical/dental/vision insurance

Company provided life and disability

Paid parental leave

403b employer match

Wellness program

Education benefit and career support

Annual bonus program

Job summary

The Patient Registration Representative at Children's Colorado provides administrative support and high-level customer service to patients, families, internal team members, providers and referring practices in admission, registration, insurance management functions, and check in/check out.

This full-time role in Broomfield (may float to Wheat Ridge/Uptown) supports registration quality and patient family experience.

Qualifications

• High School diploma or GED is required.
• At least 1 year of healthcare, administrative, or customer service experience.
• A relevant associate or bachelor’s degree may substitute for the required experience.

Responsibilities

• Provides patient support services including registration, scheduling, greeting and directing patients.
• Handles insurance information, payment methods and financial responsibility communications.
• Maintains patient demographics, data entry, and confirms benefits/eligibility.
• answers calls for appointments and routing as needed; supports check-in/check-out processes.
• Conducts patient and family rounding to ensure comfort and service quality.

Skills

Customer service

Administrative support

Healthcare experience

Education

High School diploma or GED

Associate or bachelor’s degree substitution

Job description

Job Overview

The Patient Registration Representative provides administrative support and high-level customer service support to patients, families, internal team members, providers and referring practices in admission, registration, insurance management functions, and check in/check out. Supports departmental and organizational goals including pre-service collections registration quality and patient family experience.

Location

Broomfield. May float to Wheat Ridge/Uptown

Job Status

Full-time, 36 hours per week

Shift

Days. Three 12-hour shifts per week, 6:30am - 7:00pm. Weekend and holiday availability required.

Duties & Responsibilities

• Provides patient support services which may include registration, scheduling, patient greeting and providing directions, patient check in/out and follow-up visit support.
• Utilizes and remains up to date with department office operations and established policies and procedures.
• Provides customer service support and assistance to patients, families, physicians and other internal/external customers.
• Supports health insurance management functions by collecting patient insurance information, documenting the patient’s method of payment and/or collecting payment financial responsibility. May also include supporting referrals and pre-authorizations and benefits/eligibility determinations.
• Ensures patients are informed of benefits and associated costs by creating and communicating personalized estimates of financial responsibility.
• Provides and obtains signatures for the appropriate treatment consent forms from patients/families. Maintains current understanding of patient access policies, state laws and regulations including acknowledgement documents, legal guardian verification and consent collection.
• Obtains and documents patient demographic information.
• Receives patient calls or inquiries to schedule appointments, complete registration functions and route calls as appropriate.
• Performs data entry functions, including entering patient demographic information and patient updates in a medical records system.
• Conducts patient and family rounding to ensure patient’s/family’s comfort level.

Minimum Qualifications

• Degrees
  • High School diploma or GED
• Experience
  • Required:One (1) year of healthcare, administrative, or customer service experience.
• Equivalency
  • A relevant associate or bachelor’s degree may substitute for the required experience on a year for year basis.

Salary Information

Pay is dependent on applicant's relevant experience. Hourly Range: $20.74 to $31.11

Benefits Information

• base pay
• incentives
• paid time off
• medical/dental/vision insurance
• company provided life and disability insurance
• paid parental leave
• 403b employer match (retirement savings)
• a robust wellness program
• access to professional development tools, including an education benefit to help you advance your career.
• As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance.
• If organizational goals are met for the year, the bonus is paid out the following April.
• Children’s Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.