Patient Registration Rep PRN

Children's Hospital Colorado; Colorado Springs (CO); On-site; USD 29,000 - 43,000; Full time

Benefits offered by this job

Bonus program

Paid sick leave

Wellness program

Total Rewards

Job summary

Children's Hospital Colorado is seeking a Patient Registration Representative to support admissions, registration, insurance management, and check-in/out processes. The role involves greeting patients, scheduling, data entry, and ensuring a smooth flow of operations for patients and families.

The position requires at least one year of healthcare, administrative, or customer service experience, a high school diploma or GED, and strong communication skills to coordinate with providers and staff.

Qualifications

• One year of healthcare, administrative, or customer service experience.
• Ability to collect and document patient information accurately.
• Excellent interpersonal and communication skills.

Responsibilities

• Provides patient support services including registration, scheduling, greeting, directions, and check-in/check-out.
• Maintains up-to-date knowledge of department policies and procedures.
• Delivers customer service to patients, families, physicians, and internal/external customers.
• Collects patient insurance information and documents payment methods; may assist with referrals and authorizations.
• Explains benefits and costs to patients and communicates financial responsibility estimates.
• Obtains signatures for consent forms; verifies consent and patient access policies.

Skills

Customer service experience

Administrative work

Interpersonal communication

Education

High School diploma or GED

Job description

The Patient Registration Representative provides administrative support and high-level customer service support to patients, families, internal team members, providers and referring practices in admission, registration, insurance management functions, and check in/check out.Supports departmental and organizational goals including pre-service collections registration quality and patient family experience.

Additional Information
Department Name: Telstar Administration
Job Status: PRN, As needed
Shift: As needed between - Mon-Sat AM & PM.

Duties & Responsibilities

• Provides patient support services which may include registration, scheduling, patient greeting and providing directions, patient check in/out and follow-up visit support.
• Utilizes and remains up to date with department office operations and established policies and procedures.
• Provides customer service support and assistance to patients, families, physicians and other internal/external customers.
• Supports health insurance management functions by collecting patient insurance information, documenting the patient's method of payment and/or collecting payment financial responsibility. May also include supporting referrals and pre-authorizations and benefits/eligibility determinations.
• Ensures patients are informed of benefits and associated costs by creating and communicating personalized estimates of financial responsibility.
• Provides and obtains signatures for the appropriate treatment consent forms from patients/families. Maintains current understanding of patient access policies, state laws and regulations including acknowledgement documents, legal guardian verification and consent collection.
• Obtains and documents patient demographic information.
• Receives patient calls or inquiries to schedule appointments, complete registration functions and route calls as appropriate.
• Performs data entry functions, including entering patient demographic information and patient updates in a medical records system.
• Conducts patient and family rounding to ensure patient's/family's comfort level.

Minimum Qualifications

• Degrees
  • High School diploma or GED
• Area of Study
  • Not applicable
• Experience
  • Required:One (1) year of healthcare, administrative, or customer service experience. Customer Service Experience Preferred.
• Equivalency

  • A relevant associate or bachelor's degree may substitute for the required experience on a year for year basis.

• Licenses & Certifications
  • None
• Additional Requirements
  • Not applicable
• Competency
  • None

Salary Information

Pay is dependent on applicant's relevant experience.

Hourly Range: $20.74 to $31.11

Benefits Information

As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid sick leave and a robust wellness program.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.