Patient Registration Rep - Outpatient

Henry-Ford-Health-2; West Bloomfield Charter Township (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health in Michigan is seeking a friendly Front Desk Registration Specialist to greet patients, collect information, and guide them through preregistration and insurance checks, delivering a warm, professional welcome.

In a fast-paced hospital setting, you will verify insurance eligibility, handle registrations and cash collections, respond to inquiries, mentor teammates, and help ensure a smooth patient experience from arrival to admission.

Qualifications

• High school diploma or GED required.
• 1 year of experience in patient admitting, registration and/or insurance eligibility verification preferred.
• EPIC training/experience preferred; insurance payor systems experience preferred.
• ICD-10 terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors over the telephone, in person and in writing.
• Willingness to instruct others in a fast-paced environment.

Responsibilities

• Welcome patients and visitors with warmth at the front desk, handling face-to-face check-ins, preregistration, and phone interactions.
• Register patients and manage insurance verification, eligibility checks, and cash collections with accuracy.
• Provide outstanding customer service and advocate for patients to ensure their needs are met.
• Anticipate patient needs to foster loyalty and positive experiences.
• Thrive in a fast-paced environment with multitasking and interruptions, staying organized.
• Mentor and instruct teammates to support the group’s success.

Skills

Customer service

Communication skills

Multi-tasking

Microsoft Office

Education

High school diploma or GED

Tools

EPIC

Insurance payor systems

Job description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Schedule:Full Time (40 Hours/Week)

Location: West Bloomfield

Shift: Days

Job Description & Responsibilities:

Ready to be the star of our front desk? Under general supervision, you'll master all the ins and outs of patient registration while keeping things running smoothly and efficiently. Here's where you'll shine:

• Welcome with Warmth: Be the friendly face and voice that sets the tone for every patient interaction—whether it's face-to-face check-ins, phone calls, or preregistration. You're basically the welcoming front door that makes people feel valued from day one!
• Registration & Insurance Champion: Navigate patient registration like a pro, keeping records up-to-date and accurate. Confirm insurance eligibility, verify coverage details, and handle cash collections with confidence and care.
• Customer Service Superstar: Respond to inquiries from callers and customers with enthusiasm and expertise. Advocate passionately on their behalf to ensure their needs are met and they leave feeling heard and supported.
• Build Loyalty & Anticipate Needs: Go the extra mile by anticipating what patients need before they ask. Your proactive approach and genuine care will instill loyalty and create positive experiences that keep people coming back.
• Thrive in the Fast Lane: Juggle multiple tasks in a dynamic, fast-paced environment with frequent interruptions—and make it look easy! Your ability to stay organized and flexible is key to keeping everything on track.
• Share Your Knowledge: Be willing and able to mentor and instruct others, helping your team succeed and grow together.

Qualifications

EDUCATION/EXPERIENCE REQUIRED:

• High school diploma or G.E.D. equivalent required.
• One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting preferred.
• EPIC training/experience preferred. Insurance payor systems experience preferred.
• ICD-10 medical terminology experience preferred.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
• Must be willing and able to instruct others. Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

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