Patient Registration Rep - Warren Patient Access

Henry Ford Health; Warren (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Henry Ford Health is seeking a Patient Registration Specialist to welcome patients, verify insurance, and collect registration details at the front desk. This role contributes to accurate and efficient patient access in a large health system.

You will respond to inquiries, advocate for patients, and maintain precise records while using Microsoft Office and EPIC in a fast-paced environment. Joining HFH means supporting a mission-driven team providing high-quality care.

Qualifications

• High school diploma or GED required.
• Strong computer skills and proficiency with Microsoft Office products.
• Demonstrated ability to provide excellent customer service via telephone, in-person, and written communication.
• Ability to manage multiple tasks effectively in a fast-paced environment with frequent interruptions.
• Willingness to train and mentor others.

Responsibilities

• Register new patients and update registration and insurance information.
• Respond to inquiries from callers/customers.
• Advocate for the caller/customer to ensure their needs are met and provide efficient CRM.

Skills

Customer service

Microsoft Office

Multitasking

Written communication

Mentoring others

Education

High school diploma or GED

Tools

EPIC system

Job description

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.

Company Description

At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve. Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact. Our work is grounded in purpose, collaboration, and belonging. We empower team members to grow their careers, contribute innovative ideas, and make a meaningful difference every day. Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all.

Job Description

Under general supervision, follows standard operating procedures and protocols for all patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections. Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers. Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Qualifications

REQUIRED

• High school diploma or G.E.D. equivalent
• Strong computer skills and proficiency with Microsoft Office products
• Demonstrated ability to provide excellent customer service via telephone, in-person, and written communication
• Ability to manage multiple tasks effectively in a fast-paced environment with frequent interruptions
• Willingness to train and mentor others
  

Preferred

• One (1) year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting
• EPIC system training or experience
• Insurance payor systems experience
• Knowledge of ICD-10 medical terminology