Patient Registration Rep - Outpatient Registration

Henry-Ford-Health-2; Wyandotte (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Henry Ford Health seeks a Patient Registration Representative to greet patients and manage registration, verify insurance eligibility, and support clinical and non-clinical staff.

The role requires strong computer skills, a high school diploma, and a customer-service mindset; weekends 1-2 days per month, with hours 8:30am-5:00pm or 9:30am-6:00pm as determined.

Qualifications

• High school diploma or GED equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Responsibilities

• Follow standard operating procedures for patient registration, including face-to-face check-in, preregistration, and insurance eligibility confirmation.
• Perform new patient registration and update existing patient and insurance information.
• Respond to inquiries from callers and customers, advocating on their behalf to meet their needs.
• Manage cash collections and ensure accurate financial transactions.
• Provide exceptional customer service over the telephone, in person, and in writing.
• Instruct others on registration processes and procedures as needed.

Skills

Customer service

Microsoft Office

Communication

Education

High school diploma or GED

Tools

EPIC

Job description

• Full-time

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Outpatient registration is a fast-paced environment with checking patients and transcribing orders. Teamwork and communication are imperative for this position.

This position involves working 1-2 weekend days a month.

The hours for this position will either be 830a-5p or 930a-6p with the final decision made by the interview.

Role Overview

As a Patient Registration Rep, you will be the welcoming face and voice of Henry Ford Health, ensuring all patients receive a positive and efficient registration experience. You will support patients, visitors, and clinical/non-clinical staff by managing registration activities, verifying insurance eligibility, and advocating for patient needs. Your role is crucial in creating a loyal and satisfied patient community.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Follow standard operating procedures for patient registration, including face-to-face check-in, preregistration, and insurance eligibility confirmation.
• Perform new patient registration and update existing patient and insurance information.
• Respond to inquiries from callers and customers, advocating on their behalf to meet their needs.
• Manage cash collections and ensure accurate financial transactions.
• Provide exceptional customer service over the telephone, in person, and in writing.
• Instruct others on registration processes and procedures as needed.

What You Will Need

Required Qualifications

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to meet or exceed core customer service responsibilities, standards, and behaviors.

Preferred Qualifications

• One (1) year of experience related to patient admitting, registration, and/or insurance eligibility and verification in a hospital or medical office setting.
• EPIC training/experience and familiarity with insurance payor systems and ICD-10 medical terminology.

What We Offer

At Henry Ford Health, we foster career growth through collaborative, mission-driven work and continuous learning opportunities. Join us to make a meaningful impact while advancing your professional journey.