Patient Registration Rep

Childrenscolorado; Northern (KY); Hybrid; USD 29.000 - 43.000; Vollzeit

Benefits dieser Stelle

Base pay & incentives

Paid time off

Medical/dental/vision insurance

Life and disability insurance

Paid parental leave

403b retirement match

Wellness program

Professional development tools

Education benefit

Zusammenfassung

Children's Colorado seeks a Patient Registration Representative to provide front-desk support, including registration, scheduling, patient greeting, and check-in/check-out for patients and families. You will collaborate with providers and staff to ensure accurate data and a smooth admission process.

You will collect insurance information, document payment methods, and communicate financial responsibility. The role involves demographic data entry, scheduling inquiries, and ensuring a positive

Qualifikationen

• One year of healthcare, administrative, or customer service experience.
• A relevant associate or bachelor's degree may substitute for the required experience on a year for year basis.

Aufgaben

• Provides patient support services including registration, scheduling, greeting, and check-in/out.
• Maintains up-to-date department policies and procedures.
• Offers customer service to patients, families, physicians and other customers.
• Collects patient insurance information and documents payment methods.

Kenntnisse

Patient support

Customer service

Data entry

Registration processes

Ausbildung

High School diploma or GED

Tools

Medical records system

Jobbeschreibung

The Patient Registration Representative provides administrative support and high-level customer service support to patients, families, internal team members, providers and referring practices in admission, registration, insurance management functions, and check in/check out. Supports departmental and organizational goals including pre-service collections registration quality and patient family experience.

Job Status: Full-time, 40 hours per week

Shift: Days. 8-hour shifts between 7:00am - 6:15pm

Duties & Responsibilities

• Provides patient support services which may include registration, scheduling, patient greeting and providing directions, patient check in/out and follow-up visit support.
• Utilizes and remains up to date with department office operations and established policies and procedures.
• Provides customer service support and assistance to patients, families, physicians and other internal/external customers.
• Supports health insurance management functions by collecting patient insurance information, documenting the patient’s method of payment and/or collecting payment financial responsibility. May also include supporting referrals and pre-authorizations and benefits/eligibility determinations.
• Ensures patients are informed of benefits and associated costs by creating and communicating personalized estimates of financial responsibility.
• Provides and obtains signatures for the appropriate treatment consent forms from patients/families. Maintains current understanding of patient access policies, state laws and regulations including acknowledgement documents, legal guardian verification and consent collection.
• Obtains and documents patient demographic information.
• Receives patient calls or inquiries to schedule appointments, complete registration functions and route calls as appropriate.
• Performs data entry functions, including entering patient demographic information and patient updates in a medical records system.
• Conducts patient and family rounding to ensure patient’s/family’s comfort level.

Minimum Qualifications

• Degrees
  • High School diploma or GED
• Experience
  • Required:One (1) year of healthcare, administrative, or customer service experience.
• Equivalency
  • A relevant associate or bachelor's degree may substitute for the required experience on a year for year basis.

Salary Information

Pay is dependent on applicant's relevant experience.

Hourly Range: $20.74 to $31.11

Benefits Information

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.