Patient Access Coordinator

Children's Hospital Colorado; Aurora (CO); Hybrid; USD 32,000 - 47,000; Full time

Benefits offered by this job

Competitive pay and benefits

Annual bonus program

Education benefit

Professional development tools

Job summary

Children's Hospital Colorado in Aurora seeks a Patient Access Coordinator to support denial management, financial clearance, and escalation resolution for complex visits. You will analyze denial trends, prepare reports, and partner with multiple departments to drive improvements.

The role emphasizes training, guideline development (RAVE, verification, eligibility, scheduling), and collaboration across Patient Access, ambulatory services, and HIM. Hybrid, day shift with 40 hours weekly.

Qualifications

• High School diploma or GED required.
• Four (4) years of revenue cycle, claim mitigation and account research, or patient access experience.
• Experience with denial management and data analysis is advantageous.

Responsibilities

• Participates in Patient Access projects, researching root causes and proposing solutions affecting patient accounts and authorizations.
• Ensures compliance with healthcare regulations in daily tasks and projects.
• Maintains performance standards and contributes to team goals.
• Coaches teammates on challenging accounts and assists with training and meeting prep.
• Collaborates with stakeholders to address patient populations and trends and follows up on action items.

Skills

Denial management

Root cause analysis

Education

High School diploma or GED

Tools

RAVE

Job description

Job Overview

Job ID: 108384
Location: Aurora
Position Type: Regular
Regular/Temporary: Regular

The Patient Access Coordinator works in close coordination with Patient Access leadership and other clinical and operational stakeholders to complete assigned tasks including denial management, financial clearance of complex visit types, and resolution of escalated high-risk issues. Supports performance improvement efforts by conducting root-cause analysis of data (including denial and patient data), summarizing analyses of identified trends, and supporting meetings with operational stakeholders to drive issue resolution. This position is a liaison between Primary Care Physicians (PCPs), patients, internal providers, Managed Care, and other revenue cycle team members to support Patient Accesses needs and goals. Responsible for working with Patient Access and other departments to develop and maintain training and guidelines around specific patient areas such as: RAVE (Referrals, Authorization, Verification and Eligibility), Financial Counseling, Scheduling, Registration, Admissions, Referrals, Check-in, or Patient Family Access Center. This position requires strong partnering with management and staff across multiple areas but is not limited to Patient Access, Ambulatory Services, Case Management, Patient Financial Services and HIM.

Additional Information

• Department Name: Insurance Verification
• Job Status: Full time, 40 hours per week.
• Shift: Day, Monday to Friday 8am to 4:30pm, Hybrid.

Duties & Responsibilities

• Participates in Patient Access projects, conducting in-depth research and proposing solutions for root cause issues impacting patient accounts, insurance verification, and authorizations. Independently works through complex issues with key stakeholders.
• Ensures adherence to all relevant healthcare compliance and regulatory requirements in daily tasks and projects.
• Maintains high performance standards, actively participate in self-development opportunities, and contributes to team and department goals.
• Coaches and assists team members with challenging accounts. Supports supervisor with ad hoc tasks like analysis, training, and meeting prep.
• Partners with key stakeholders to address patient populations and trends, ensuring follow-up on action items from meetings.
• Identifies high-level trends through data analysis, conducts specialized account research to understand root causes, and proposes/implements solutions. Identifies and implements workflow improvements in Patient Access and other departments.
• Leads recurring meetings discussing metric trends, presents research findings, and proposes actionable solutions with relevant departments. Tracks progress on solutions to ensure prevention measures.
• Resolves assigned accounts (denials, appeals, retro-authorizations) by gathering information, researching contract terms, and ensuring timely appeal submissions. Collaborates with departments and stakeholders to obtain necessary support.
• Develops and delivers training materials for denial management best practices, supporting teams in effective denial management. Works with Patient Access Training team and management to develop documentation and guidelines for denial management.
• Assists users with denial management software, updates and maintains trending reports, and analyzes metrics to identify impactful denial trends.
• Works with systems to identify payment, billing, and collection issues, communicating them to relevant departments within Patient Access and others.

Minimum Qualifications

• Degrees
  • High School diploma or GED
• Area of Study
  • Not Applicable
• Experience
  • Minimum Experience Required:Four (4) years of experience in revenue cycle, claim mitigation and account research, or patient access.
• Equivalency
  • Additional education may substitute for additional experience above required level.
• Licenses & Certifications
  • None
• Additional Requirements
  • Not Applicable
• Competency
  • None

Salary Information

Pay is dependent on applicant's relevant experience.
Hourly Range: $22.87 to $34.30

Benefits Information

Here, you matter. As a Children's Hospital Colorado team member, you will receive a competitive pay and benefits package designed to take care of your needs that includes base pay, incentives, paid time off, medical/dental/vision insurance, company provided life and disability insurance, paid parental leave, 403b employer match (retirement savings), a robust wellness program, and access to professional development tools, including an education benefit to help you advance your career.
As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.
Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date. Please submit your application as soon as possible as the posting is subject to close at any time once a sufficient pool of qualified applicants is obtained.
Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.

Estimated Close Date: 10/30/2026