Administrative Service Coordinator

Children's Hospital Colorado; Aurora (CO); Hybrid; USD 48,000 - 71,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

Paid time off

403b employer match

Annual bonus program

Job summary

Children's Colorado in Aurora is seeking an Administrative Service Coordinator to provide high-level administrative and customer service support to patients, families, staff, and providers. The role operates in a hybrid setup with standard business hours (Mon-Fri, 8:30 a.m.–5:00 p.m.).

The ideal candidate will have at least two years of administrative or customer service experience, a high school diploma or equivalent, and may substitute with an associate or bachelor's degree.

Qualifications

• High school diploma or equivalent is required.
• Minimum of two years of administrative and/or customer service experience.
• A relevant Associate's or Bachelor's degree may substitute for required experience.
• Epic experience preferred.

Responsibilities

• Manage complex calendars for multiple professionals and provide operational support.
• Schedule meetings, interviews, travel for providers.
• Prepare presentations, take notes, and draft correspondence.
• Schedule patient appointments and surgeries as needed.
• Provide high-level customer service to patients, families, and staff.
• Support office management: filing, calls, supplies.
• Handle inbound/outbound calls to schedule or route appointments.
• Perform reception duties using phone, mail, email, and copier systems.
• Enter data and track activities while following infection control policies.
• Stay up-to-date with department policies and procedures.

Skills

Calendar management

Customer service

Reception duties

Data entry

PowerPoint

Education

High school diploma or equivalent

Associate's or Bachelor's degree substitution

Tools

Epic

Scheduling systems

Job description

Job Overview

The Administrative Service Coordinator is responsible for providing high-level administrative and customer service support to patients, families, internal team members and providers.

Location: Aurora

Position Type: Regular

SHIFT

Dentistry Administration

Monday - Friday

8:30 a.m. - 5:00 p.m.

Hybrid eligible

ESSENTIAL FUNCTIONS

1. Performs complex calendar management support for multiple professionals. Provides operational, financial, and physician support.
2. Arranges and schedules meetings, including conference calls and seminars, for internal team members. Arranges and schedules interviews and makes travel arrangements for providers.
3. Provides communication support, including creating and reviewing power point presentations as directed, taking notes/meeting minutes, creating flyers as prescribed, and creating correspondence.
4. Provides patient scheduling, i.e. clinic and/or surgery scheduling (50% or less of total time).
5. Provides a high level of customer service support and assistance to patients, families, physicians and other internal/external customers.
6. Supports office management functions such as, setting up and maintaining files, receiving and referring inbound calls and ordering supplies.
7. Receives inbound and/or places outbound patient calls in order to schedule appointments and to route calls as appropriate.
8. Performs reception duties utilizing various systems including telephone, fax machine, mail services, email and copy services.
9. Performs data entry and tracking functions. Supports patient safety by adhering to all infection control policies and safety guidelines.
10. Utilizes and remains up-to-date with department office operations and established policies and procedures.

MINIMUM QUALIFICATIONS

Education: High school diploma or equivalent is required.

Experience: Minimum of two (2) years of administrative and/or customer service experience is required.

Equivalency: A relevant Associate's or Bachelor's degree may substitute for required experience on a year for year basis.

Certification(s): None

Licensure(s): None

PREFERRED QUALIFICATIONS

• Epic experience
• Call managing experience
• Scheduling experience
• Experience working with calendar/template management

Salary Information

Hourly Range: $22.87 to $34.30

Benefits Information

• base pay
• incentives
• paid time off
• medical/dental/vision insurance
• company provided life and disability insurance
• paid parental leave
• 403b employer match (retirement savings)
• a robust wellness program
• access to professional development tools, including an education benefit to help you advance your career

As part of our Total Rewards package, Children's Colorado offers an annual employee bonus program that rewards eligible team members based on organizational performance. If organizational goals are met for the year, the bonus is paid out the following April.

Children's Colorado delivers annual base pay increases to eligible team members based on their performance over the previous year.

EEO Statement

It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. We do not discriminate on the basis of race, color, religion, national origin, sex, age, disability, or any other status protected by law or regulation. Be aware that none of the questions are intended to imply illegal preferences or discrimination based on non-job-related information. The position is expected to stay open until the posted close date.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.