PATIENT REGISTRATION REP

CommonSpirit Health; Arroyo Grande (CA); On-site; USD 34,000 - 42,000; Full time

Job summary

CommonSpirit Health is seeking a Patient Registration Representative at Arroyo Grande Community Hospital. You will welcome patients, collect accurate demographics, verify insurance, and explain hospital policies to families, ensuring a positive registration experience.

Responsibilities include precise data entry in the ADT system, identifying patients to prevent duplicate records, and ensuring timely documentation for compliant reimbursement.

Qualifications

• High school diploma or GED required.
• 1 year+ experience in hospital patient registration or related revenue-cycle roles preferred.
• Experience in requesting and processing financial payments.

Responsibilities

• Identify patients and verify demographics and insurance at registration.
• Enter demographic and financial data accurately into the registration system.
• Explain hospital policies and patient rights to patients/families.
• Ensure CMS and hospital billing requirements are met.

Skills

Customer service

Attention to detail

Communication skills

Data entry

Registration knowledge

Education

High School Diploma

GED

Tools

ADT system

Job description

Job Summary and Responsibilities

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.

To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.
• Job Requirements*Required
• High School Graduate General Studies and Applicable education and/or training can be used to balance a lack of experience, upon hire or
• High School GED General Studies and Applicable education and/or training can be used to balance a lack of experience, upon hire and
• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. and
• Experience in requesting and processing financial payments.
• None, upon hire

Preferred

• . 2 years experience and

Where You'll Work

Founded in 1961, Dignity Health - Arroyo Grande Community Hospital is a 65-bed, acute care, nonprofit hospital located in Arroyo Grande, California. Serving over 90,000 patients annually, the hospital offers a full complement of services including, emergency care, and orthopedics. Additionally, Arroyo Grande Community Hospital has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and has the only inpatient Acute Rehabilitation Center between Salinas and Santa Barbara. [One Community. One Mission. One California ](https://youtu.be/RrPuiSnALJY?si=pvQgPZ6ZWZM60TPV)

Pay Range

$25.00 - $30.48 /hour