PATIENT REGISTRATION REP

Dignity Health; Arroyo Grande (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Dignity Health - Arroyo Grande Community Hospital is seeking a Patient Registration Representative to deliver a positive patient experience during registration, using exceptional customer service and accuracy.

You will identify patients, verify demographics and insurance, collect financial liability, explain hospital policies, and ensure compliant entry of data in the ADT system across units, sustaining smooth reimbursement.

Qualifications

• High school diploma or GED required.
• Experience in hospital registration or revenue cycle is preferred.
• Ability to verify demographics and insurance accurately.

Responsibilities

• Identify patients and collect accurate demographics.
• Verify insurance and determine/collect financial liability.
• Explain hospital policies and patient rights to families.
• Enter demographic information accurately into the ADT system.
• Ensure regulatory compliance and proper documentation for CMS requirements.

Skills

Customer service

Attention to detail

Communication skills

Education

High school diploma

GED

Job description

Job Summary And Responsibilities

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

Job Summary And Responsibilities

As a Patient Registration Representative, you will ensure a positive patient experience during registration, employing excellent customer service.

Every day you will identify patients, collect accurate demographics, verify insurance, determine/collect financial liability, and explain hospital policies and patient rights to families.

To be successful, you will demonstrate exceptional customer service, meticulous attention to detail in data/insurance, and strong communication, crucial for patient satisfaction and reimbursement.

• Maintains up-to-date knowledge of specific registration requirements for all areas, including but not limited to: Main Admitting, OP Registration, ED Registration, Maternity, and Rehabilitation units.
• Ensures complete, accurate and timely entry of demographic information into the ADT system at the time of registration.
• Properly identifies the patient to ensure medical record numbers are not duplicated.
• Responsible for reviewing assigned accounts to ensure accuracy and required documentation is obtained and complete.
• Meet CMS billing requirements for the completion of the MSP, issuance of the Important Message from Medicare, issuance of the Observation Notice, and other requirements, as applicable and documenting completion within the hospital's information system for regulatory compliance and audit purposes.
• Collects and enters required data into the ADT system with emphasis on accuracy of demographic and financial information in order to ensure appropriate reimbursement.

Job Requirements

• High School Graduate General Studies and Applicable education and/or training can be used to balance a lack of experience, upon hire or
• High School GED General Studies and Applicable education and/or training can be used to balance a lack of experience, upon hire and
• Minimum 1 year of experience working in a hospital Patient Registration department, physician office setting, healthcare insurance company, revenue cycle vendor, and/or other revenue cycle related roles. and
• Experience in requesting and processing financial payments.
• None, upon hire

Preferred

• . 2 years experience and

Where You'll Work

Founded in 1961, Dignity Health - Arroyo Grande Community Hospital is a 65-bed, acute care, nonprofit hospital located in Arroyo Grande, California. Serving over 90,000 patients annually, the hospital offers a full complement of services including, emergency care, and orthopedics. Additionally, Arroyo Grande Community Hospital has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and has the only inpatient Acute Rehabilitation Center between Salinas and Santa Barbara.

One Community. One Mission. One California

Pay Range

$25.00 - $30.48 /hour