Patient Registration Operations Leader

SolutionHealth; Nashua (NH); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

401(k) plan

Paid training

Magnet designation

Job summary

Southern New Hampshire Health in Nashua, NH is seeking a Manager, Patient Registration to lead registration operations on-site. You will oversee staffing, training, and regulatory compliance to ensure accurate patient information, timely care, and proper reimbursement.

Collaboration with revenue cycle leadership will drive continuous improvement and operational excellence. The role requires a Bachelor’s degree (with 4 years substitute option) and 5–7 years in hospital registration and revenue

Qualifications

• Bachelor’s degree required.
• In lieu of the required degree, four years of directly related experience may be substituted.
• Equivalent experience should total approximately 9–11 years in hospital registration, revenue cycle, or physician office operations.
• Minimum 5–7 years of experience in hospital registration, revenue cycle, or physician office operations.
• Prior management or leadership experience preferred.
• EPIC certification required within six months of hire.
• NAHAM certification or CHAM certification preferred.

Responsibilities

• Lead, mentor, and support Patient Registration staff to deliver outstanding customer service and operational performance.
• Schedule staff across all shifts, adjusting staffing levels as needed to meet patient volume demands.
• Provide registration support across hospital departments, including evening and night operations.
• Ensure team members receive appropriate training, education, and tools necessary for success.
• Collaborate with clinical leadership and operational partners to support patient care and organizational goals.
• Monitor registration quality, collections performance, and productivity metrics while providing regular staff feedback.
• Troubleshoot workflow, process, and system issues and implement corrective action plans when necessary.
• Support staff cross-training initiatives across outpatient, emergency, and disaster response workflows.
• Audit collection activities to ensure adherence to cash control standards.

Skills

Front-end registration

Payer regulations

MS Office

Communication

Staff development

Analytical thinking

Organizational skills

Prioritization

Education

Bachelor’s degree

Equivalent experience (9–11 years)

Tools

EPIC software

Job description

Southern New Hampshire Health in Nashua, NH is seeking a Manager, Patient Registration to lead registration operations on-site. You will oversee staffing, training, and regulatory compliance to ensure accurate patient information, timely care, and proper reimbursement.

Collaboration with revenue cycle leadership will drive continuous improvement and operational excellence. The role requires a Bachelor’s degree (with 4 years substitute option) and 5–7 years in hospital registration and revenue