Patient Access Audit & Training Specialist

Solution for Health International; Nashua (NH); Hybrid; USD 55,000 - 78,000; Full time

Benefits offered by this job

Health, dental, vision coverage

Tuition Reimbursement

Nursing Student Loan Paydown

403(b) Retirement Savings Plan

Job summary

Southern NH Medical Center in Nashua, NH is seeking a Patient Access Auditor / Trainer to ensure accurate patient registration and supporting revenue cycle success. You will audit registration activity, verify insurance and demographic data, and resolve discrepancies, while educating staff across the organization on best practices and HIPAA compliance.

The role includes training Emergency Department, inpatient, and outpatient registrars, focusing on registration workflows, patient consent, and

Qualifications

• High school diploma or equivalent required.
• Associate’s degree or higher preferred.

Responsibilities

• Audit daily patient registration activity to ensure accurate demographic, guarantor, and insurance information.
• Research and resolve incomplete or missing registration information, including insurance, employer, and guarantor details.
• Contact patients, employers, and other appropriate parties to obtain or verify registration and insurance information.
• Review insurance eligibility and coordinate benefits using online insurance resources and healthcare data exchange tools.
• Monitor worklists and address registration issues that may impact reimbursement.
• Educate staff on insurance requirements, regulatory compliance, and registration best practices.
• Train Emergency Department, inpatient, ancillary, and outpatient registrars on registration workflows and patient access procedures.
• Provide instruction on patient consent, financial responsibility documentation, and HIPAA privacy requirements.
• Audit registrar performance for registration accuracy and provide re-education and coaching as needed.
• Assist team members with insurance, registration, and patient access questions.
• Support patient estimate workflows and train staff on appropriate processes.
• Provide education on downtime procedures, work queue management, and system troubleshooting protocols.
• Cross-train and provide coverage for registration functions as needed.
• Maintain a strong focus on customer service and patient satisfaction.
• Perform additional duties as assigned.

Education

High school diploma or equivalent

Associate’s degree or higher preferred

Job description

Southern NH Medical Center in Nashua, NH is seeking a Patient Access Auditor / Trainer to ensure accurate patient registration and supporting revenue cycle success. You will audit registration activity, verify insurance and demographic data, and resolve discrepancies, while educating staff across the organization on best practices and HIPAA compliance.

The role includes training Emergency Department, inpatient, and outpatient registrars, focusing on registration workflows, patient consent, and