Patient Registration I-Patient Access

Kettering Health Network; MIDDLETOWN (OH); On-site; USD 21,000 - 28,000; Part time

Job summary

Kettering Health Network in Middletown, OH is seeking a Part-time Patient Access representative for the third shift. The role focuses on patient registration, accurate data entry, and excellent customer service in a fast-paced healthcare environment.

Responsibilities include reviewing scheduled visits for discounts, discussing payer sources and payment options, and assisting with financial assistance forms and Medicaid applications when applicable. Flexibility to meet staffing needs is required.

Qualifications

• High school diploma required.
• 1+ year medical office or customer service experience required.
• Excellent written and oral communication skills.
• Ability to learn site specific patient processing software.
• Computer literate with Microsoft Office proficiency.
• Ability to function in a high paced, often stressful environment while remaining respectful and professional.
• Flexible schedule to fit staffing needs.

Responsibilities

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts.
• Ensuring that payer sources and payment arrangements and options have been discussed.
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable).
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account.
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents.

Skills

Excellent communication

Customer service

Teamwork

Computer literacy

Microsoft Office

Education

High school diploma

1+ year medical office/customer service experience

Job description

Job Details

Patient Access | Middletown | Part-time | Third Shift

Responsibilities & Requirements

Patient Registration I position’s major duties include, but are not limited to the following:

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts
• Ensuring that payer sources and payment arrangements and options have been discussed
• Assist patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable)
• Review an account for quality and confirmation and can demonstrate the ability to update all aspects of a patient account
• Demonstrate knowledge of all compliance or legally required registration forms, consents, literature and documents

Qualifications

• Excellent written and oral communication skills
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge
• Demonstrated competency in working in teams and ability to effectively communicate with all levels
• Ability to learn site specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in high paced often stressful environment and/or circumstances while maintaining a respectful, caring and professional manner
• Flexible schedule to fit staffing needs.

Education

• High school diploma required
• One or more years of medical office or customer service experience required

Preferred Qualifications

• Previous registration or scheduling experience strongly preferred

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio.Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.