Patient Registration I- Patient Access

Kettering Health; Washington Court House (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

A healthcare organization located in Washington Court House, Ohio, is seeking an entry-level full-time Registration Specialist. This role involves registering patients, ensuring compliance with documentation, and assisting with financial assistance applications. Ideal candidates will have a high school diploma and some experience in a medical office or customer service setting. Strong communication skills, flexibility, and the ability to work in a fast-paced environment are essential.

Qualifications

• Strong guest relations and exceptional customer service skills required.
• Ability to work in a high-paced environment while maintaining professionalism.
• Previous registration or scheduling experience preferred.

Responsibilities

• Register patients, demonstrating strong customer service.
• Review scheduled outpatient visits for required discounts.
• Assist patients with Financial Assistance Forms.
• Assist patients with Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable).
• Review an account for quality and confirmation, and update all aspects of a patient account.
• Demonstrate knowledge of compliance or legally required registration forms, consents, literature and documents.

Skills

Guest relations

Communication skills

Teamwork

Microsoft Office Suite

Customer service knowledge

Education

High school diploma

Medical office or customer service experience (1+ years)

Tools

Microsoft Office Suite

Job description

2 days ago Be among the first 25 applicants

Job Details

Kettering Health Preble | Eaton | Resource | Varied Shift

Responsibilities & Requirements

• Registering patients while demonstrating strong guest relations and exceptional customer service and effective communication.
• Reviewing all scheduled outpatient visits prior to service to ensure that all patients have been screened for discounts.
• Ensuring that payer sources and payment arrangements and options have been discussed.
• Assisting patients with the completion of Financial Assistance Forms, HCAP Application and Medicaid Applications (if applicable).
• Reviewing an account for quality and confirmation and demonstrating the ability to update all aspects of a patient account.
• Demonstrating knowledge of all compliance or legally required registration forms, consents, literature and documents.

Preferred Qualifications

• Previous registration or scheduling experience strongly preferred.
• Excellent written and oral communication skills.
• Meets Pre-Screening Protocol and testing for proficiencies in computer skills, phone skills, and customer service knowledge.
• Demonstrated competency in working in teams and ability to effectively communicate with all levels.
• Ability to learn site-specific patient processing software.
• Computer literate and very strong with Microsoft Office Suite.
• Ability to function in a high-paced, often stressful environment while maintaining a respectful, caring, and professional manner.
• Flexible schedule to fit staffing needs.

Education

• High school diploma required.
• One or more years of medical office or customer service experience required.

Overview

Kettering Health is a not-for-profit system of 13 medical centers and more than 120 outpatient facilities serving southwest Ohio. We are committed to transforming the health care experience with high-quality care for every stage of life. Our service-oriented mission is in action every day, whether it’s by providing care in our facilities, training the next generation of health care professionals, or serving others through international outreach.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Administrative

Industries

• Hospitals and Health Care