Patient Experience Front Desk Specialist

Wellnow; City of Troy (NY); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Parental leave

Continuing education opportunities

Medical benefits (vision)

FSA/HSA options

401(k) with company match

Free urgent care visits for you and a

Scrubs provided

Promotional growth

Monthly bonus based on performance

Job summary

WellNow Urgent Care in Troy, New York is seeking a full-time Receptionist to join our front desk team. You will greet patients, register them, and handle payments while maintaining a friendly, professional atmosphere.

The role requires handling high call volumes, basic clerical tasks, and coordination with clinical staff. Competitive benefits, ongoing education, and growth opportunities are offered.

Qualifications

• High School Diploma or equivalent is required.
• Associates degree preferred.
• Ability to manage high call volume.
• Desire to exceed customer service expectations.

Responsibilities

• Greets and registers patients.
• Answers and triages phone calls.
• Takes payments for visits.
• Printing, scanning, and faxing reports.
• Other front desk responsibilities as assigned.

Skills

Customer service

Phone etiquette

Multi-tasking

High call volume handling

Education

High School diploma or equivalent

Associates degree preferred

Job description

WellNow Urgent Care in Troy, New York is seeking a full-time Receptionist to join our front desk team. You will greet patients, register them, and handle payments while maintaining a friendly, professional atmosphere.

The role requires handling high call volumes, basic clerical tasks, and coordination with clinical staff. Competitive benefits, ongoing education, and growth opportunities are offered.