Urgent Care Front Desk Specialist - Growth & Perks

WellNow Urgent Care; Battle Creek (MI); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Parental leave

Continuing education

Medical benefits

Vision coverage

FSA/HSA options

401(k) match

Free urgent visits for you and family

Scrubs provided

Promotional growth

Monthly bonus

Job summary

WellNow Urgent Care in Battle Creek, MI, is seeking a front desk associate to greet and register patients, triage calls, and handle payments for visits. This role supports smooth clinic operations and patient flow in a fast-paced environment.

The position requires a High School Diploma or equivalent, with an Associate's degree preferred. Strong customer service, communication skills, and the ability to manage high call volumes are essential.

Qualifications

• High School Diploma or equivalent required.
• Associates degree preferred.
• Ability to manage high call volume.
• Desire to exceed customer service expectations.

Responsibilities

• Greets and registers patients.
• Answers and appropriately triages phone calls.
• Takes payments for visits.
• Printing, scanning, and faxing reports.
• Other front desk responsibilities as assigned.
• 0-25% Travel Requirements.

Skills

Customer service

High call volume management

Exceed customer service expectations

Education

High School Diploma or equivalent

Associates degree preferred

Job description

WellNow Urgent Care in Battle Creek, MI, is seeking a front desk associate to greet and register patients, triage calls, and handle payments for visits. This role supports smooth clinic operations and patient flow in a fast-paced environment.

The position requires a High School Diploma or equivalent, with an Associate's degree preferred. Strong customer service, communication skills, and the ability to manage high call volumes are essential.