Patient Registration, COE Center of Excellence

Summa Health; Cleveland (OH); On-site; USD 24,011 - 28,819; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Flexible Spending Accounts

Education Assistance

Pet Insurance

Job summary

Summa Health in Cleveland is hiring a Patient Access Liaison I for part-time shifts. The role involves interviewing patients to gather registration information, ensuring the completion of documents, and providing a high level of customer service. Candidates should have a high school diploma and ideally experience in customer service or office roles.

Benefits include medical, dental, vision, and flexible spending accounts. The pay range is between $17.43/hr and $20.92/hr, dependent on experience.

Qualifications

• Experience in customer service or office support preferred.
• Ability to interact with diverse populations effectively.
• Familiarity with registration and insurance processes is a plus.

Responsibilities

• Interview patients to obtain necessary information.
• Communicate effectively with patients and families.
• Ensure accurate completion of registration documents.

Skills

Customer service experience

Knowledge of Microsoft Office

Communication skills

Organizational skills

Ability to work in a team

Attention to detail

Education

High school diploma/GED

Post high school coursework in healthcare or related field

Job description

Schedule

Rotational Saturday; No Sundays or holidays

A team at Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates are drawn by Summa’s culture, commitment to excellent patient and family service, servant leadership philosophy, collegial working relationships at every level, and competitive pay and benefits.

Patient Access Liaison I

Status/Hours

Part Time (20 HRS)– 95 Arch St-COE

Variable 6A-5P

Patient Access

Schedule

Rotational Saturday; No Sundays or holidays

Interviews patients in person, at their workstation, or at the bedside to obtain all necessary information. Communicates effectively with patients and their families and navigates them through the registration process, insurance policies and healthcare benefits. Ensures patient brochures/registration documents are presented, explained, and completed accurately. Utilizes appropriate resources and applications to accurately assign insurance plans, perform insurance eligibility and discovery activities, generate patient estimates, collect patient co-payments, co-insurances and deductibles, identify patients without insurance, provide financial assistance information and make referrals to patient financial advocates when appropriate. Provides a high level of customer service and professional presence to present a positive impression of Summa Health.

Minimum Qualifications

• High school diploma/GED required
• Post high school level coursework in healthcare, accounting, business, public relations or related field preferred.
• One (1) year experience performing customer service or general office support experience in any industry preferred.
• Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
• Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
• Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
• Demonstrates communication, organizational and interpersonal skills.
• Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members.
• Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
• Attentiveness to detail.
• Ability to sit or stand for extended periods up to 12 hours.
• Ability to perform bedside registration activities with a workstation on wheels.
• Work every other weekend and holiday.
• May be mandated for additional overtime shifts to meet operational demands of the department.
• Ability to adjust work hours to meet operational demands as required
• Reliable Transportation required
• Ability to push a wheelchair/patient and ambulate to other departments/units within the Facility.

Equal Opportunity Employer/Veterans/Disabled

$17.43/hr - $20.92/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

Benefits

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts – Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay