Patient Registration Rep

Henry Ford Health; Southfield (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Henry Ford Health in Detroit metro area is seeking a Patient Registration Rep to greet patients, verify insurance, collect payments, and update records. You will be the first contact, ensuring a smooth and welcoming experience at the 9 Mile and Newburgh locations.

You will handle inquiries, support preregistration, and maintain organized workflows in a fast-paced environment while delivering exceptional customer service.

Qualifications

• High school diploma or GED required.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to provide exceptional customer service over the phone, in person, and in writing.

Responsibilities

• Greet and check in patients, ensuring a warm and welcoming experience.
• Verify insurance eligibility and collect payments accurately and efficiently.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating for their needs.
• Perform new patient registration and preregistration tasks as needed.
• Maintain a fast-paced, organized workflow in a dynamic environment.

Skills

Customer service

Communication

Computer skills

Education

High School Diploma or GED

Tools

EPIC

Microsoft Office

Job description

Company Description

Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus.

Job Description

Day Shift

9 Mile and Newburgh location

Role Overview

As a Patient Registration Rep, you will be the first point of contact for patients, ensuring a smooth and welcoming experience. You¿ll handle patient registration, insurance eligibility verification, and cash collections, while advocating for patient needs and providing outstanding customer service. Your role is vital in creating a positive and efficient healthcare experience for all.

Why Henry Ford Health

At Henry Ford Health, we are relentless advocates for exceptional care for our patients, communities, and each other. We come to do meaningful work and grow our careers, and we stay for the connection, support, and shared pride in making the impossible, possible.

What You Will Do

• Greet and check in patients, ensuring a warm and welcoming experience.
• Verify insurance eligibility and collect payments accurately and efficiently.
• Update patient registration and insurance information in our systems.
• Respond to inquiries from callers and customers, advocating for their needs.
• Perform new patient registration and preregistration tasks as needed.
• Maintain a fast-paced, organized workflow in a dynamic environment.

What You Will Need

Required Qualifications

• High school diploma or G.E.D. equivalent.
• Strong computer skills and working knowledge of Microsoft Office products.
• Ability to provide exceptional customer service over the phone, in person, and in writing.

Preferred Qualifications

• One (1) year of experience in patient admitting, registration, and/or insurance eligibility verification in a hospital or medical office setting.
• EPIC training/experience and familiarity with insurance payor systems and ICD-10 medical terminology.

What We Offer

At Henry Ford Health, you¿ll find opportunities for career growth, collaboration with dedicated professionals, and the chance to contribute to mission-driven work. We prioritize learning and development, empowering you to make a meaningful impact in healthcare.