Patient Registration Coordinator

New Season; Daytona Beach (FL); On-site; USD 34,000 - 40,000; Full time

Job summary

New Season is seeking a Patient Registration Coordinator to greet and register patients in our Daytona Beach clinic. You will manage pre-registration, schedule appointments, collect co-pays and ensure accurate entry of demographics, billing, and clinical data in the registration system.

In this role you will coordinate with Program Director and clinic staff to verify insurance benefits and obtain prior authorizations as needed, while maintaining confidentiality and providing excellent customer

Qualifications

• Greet and register new patients.
• Schedule patient appointments and orientation.
• Collect co-payments and patient financial responsibility.
• Verify demographics, billing, and clinical information in the system.

Responsibilities

• Pre-register all new clients and schedule appointments.
• Maintain communication with Program Director and clinic staff.
• Verify insurance benefits and obtain prior authorization as needed.
• Perform administrative tasks (phones, mail, supplies).
• Maintain confidentiality of patient information.

Skills

Customer service

Scheduling appointments

Phone etiquette

Medical office procedures

Education

High school diploma

Tools

Registration software

Billing software

Job description

Description

Patient Registration Coordinator

Job Description

New Season

Reports to: Program Director

Job Code: TC43

Department: Clinic

FLSA: Non-Exempt

Direct Reports: 0

For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD").

Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.

Job Summary

This position is responsible for performing clerical and administrative services in greeting, registering, and admitting patients, in a healthcare facility. Also, responsible for identifying the best methods to schedule patient appointments accordingly.

Essential Functions

Complete the pre-registration process for all new clients and schedule appointments accordingly, including orientation of new patients,

monitoring all patient activities on center premises, and providing customer service as a point of contact for patient inquiries, as applicable.

Collects co-payments and patient financial responsibility at the time of service.

Ensures that all necessary demographics, billing, and clinical information obtained has been entered in the registration system with timeliness and accuracy.

Maintain strong communication with Program Director, physicians, and other nursing staff regarding intakes.

Verify insurance benefits and obtain prior authorization as necessary.

Complete Administrative tasks including answering phones, check and deliver mail, maintain supply inventory, anticipate supply needs, order supplies, and verify receipt of supplies, as applicable.

Maintains confidentiality and safeguards the operations of the business.

Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met.

Adheres to the service policy and principle of CMG/New Seasons.

Other duties assigned.

Supervisory Responsibilities

(This position will supervise non-exempt staff in support roles performing duties described