Insurance Verification Coordinator

New Season; Tampa (FL); On-site; USD 32,000 - 52,000; Full time

Job summary

New Season seeks a Patient Registration Coordinator to greet and register patients, verify demographics and insurance, and coordinate scheduling within a busy outpatient clinic. You will be the first contact for patients, ensuring smooth intake and accurate data capture in the registration system.

The role requires experience in healthcare front desk operations, strong customer service, and proficient use of EHR systems, with attention to billing details and appointment logistics.

Qualifications

• High School Diploma or GED required.
• Strong customer service background and knowledge of electronic health records systems.
• Experience in healthcare settings preferred.
• Minimum 1 year receptionist and cashier experience.
• Ability to read, write, and comprehend written and spoken words; strong communication.

Responsibilities

• Complete pre-registration and schedule patient appointments.
• Collect co-payments and patient financial responsibility.
• Verify insurance benefits and obtain prior authorization as needed.
• Enter demographics, billing, and clinical information accurately.
• Answer phones, sort mail, maintain supplies, and assist with administrative tasks.
• Maintain confidentiality and communicate with Clinic Operations Team.

Skills

Customer service

EHR systems

Medical insurance

Communication

Reading and writing

Computer literacy

Attention to detail

Education

High School Diploma or GED

Job description

Description

Patient Registration Coordinator

Job Description

New Season

Reports to: Program Director

Job Code: TC43

Department: Clinic

FLSA: Non-Exempt

Direct Reports: 0

For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and best in class care for individuals living with Opioid Use Disorder ("OUD").

Operating in over 70 treatment centers in multiple states, our team members are engaged in medication-assisted treatment, counseling, support, and care management of individuals living with OUD. We treat the whole person and, in so doing, address the underlying causes of OUD in an effort to provide a continuum of care that not only addresses treatment needs but supports the patient on their journey to recovery.

Job Summary

This position is responsible for performing clerical and administrative services in greeting, registering, and admitting patients, in a healthcare facility. Also, responsible for identifying the best methods to schedule patient appointments accordingly.

Essential Functions

• Complete the pre-registration process for all new clients and schedule appointments accordingly, including orientation of new patients, monitoring all patient activities on center premises, and providing customer service as a point of contact for patient inquiries, as applicable.
• Collects co-payments and patient financial responsibility at the time of service.
• Ensures that all necessary demographics, billing, and clinical information obtained has been entered in the registration system with timeliness and accuracy.
• Maintain strong communication with Program Director, physicians, and other nursing staff regarding intakes.
• Verify insurance benefits and obtain prior authorization as necessary.
• Complete Administrative tasks including answering phones, check and deliver mail, maintain supply inventory, anticipate supply needs, order supplies, and verify receipt of supplies, as applicable.
• Maintains confidentiality and safeguards the operations of the business.
• Keep lines of communication open with the Clinic Operations Team to ensure individualized goals are met.
• Adheres to the service policy and principle of CMG/New Seasons.
• Other duties assigned.

Supervisory Responsibilities

(This position will supervise non-exempt staff in support roles performing duties described in "Essential Functions".)

None

Essential Qualifications

(To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the competencies (minimum knowledge, skill, and ability) required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Education/Licensure/Certification

This position requires a High School Diploma or GED.

Required Knowledge

The candidate will have a strong customer service background, knowledge of electronic health records systems, and medical insurance.

Experience Required

This position requires a minimum of 1-year receptionist and cashier or other related experience and a minimum of 1-year of healthcare experience.

Skill and Ability

The position requires the ability to read, write legibly, and comprehend written and spoken words. Basic computer literacy, and the ability to effectively learn new software programs. Use strong communication skills. Ability to read, analyze, and interpret the most complex documents. Ability to effectively present information to management, public groups, and customers.

Physical Demands/Work Environment

(The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Finger Dexterity

Use primarily for writing, operating calculator, telephone, keyboard, and other office equipment.

Talking

To convey detailed or important instructions to employees, patients, and applicants.

Hearing

Ability to hear normal conversations and receive ordinary information.

Vision

Average, ordinary, visual acuity necessary to observe patients and work on computers. Clear vision at 20 inches or less and distant vision at 20 feet or more.

Physical Strength

Sedentary work; sitting most of the time. Exerts up to 10 pounds of force occasionally.

Working Conditions

(The working conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Ability to operate in an open work area with moderate everyday noise.

Core Competencies

• Analytical Skills
• Business Acumen/Understanding the Organization
• Communication
• Detail Orientation/Attention to Detail
• Ethics/Values/Integrity
• Information Gathering
• Problem Solving
• Time Management

Mental Activities

(The mental activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).

Reasoning Ability

Ability to resolve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to maintain confidentiality.

Mathematics Ability

Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Language Ability

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and responds to questions from groups of managers, employees, patients, and the general public.

Job or State Requirements

High School Diploma/GED, Insurance Verification is a must, experience in healthcare office ideal