Registrar - Outpatient Therapy Clinic

Community Health Systems; Granbury (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Community Health Systems is seeking an Outpatient Registrar to register patients for outpatient services, verify insurance, collect payments, and ensure complete documentation. The role supports accurate billing and a smooth check-in process while collaborating with clinical and administrative teams.

Qualified candidates typically have 0-2 years in customer service and healthcare front desk experience. Strong communication and HIPAA awareness are essential for patient confidentiality and a

Qualifications

• 0-2 years of customer service experience required.
• 0-2 years of healthcare setting experience preferred (registration, scheduling, front desk).

Responsibilities

• Register patients for outpatient services with accurate demographic and insurance data.
• Verify insurance eligibility and assign plan codes; ensure documentation is complete.
• Collect payments, co-pays, and deposits; discuss financial responsibility with self-pay patients.

Skills

Registration workflows

Insurance verification

Customer service

Attention to detail

Communication

HIPAA compliance

Tools

Registration systems

Insurance portals

Office software

Job description

Job Summary

The Schedule is as follows: Monday- Wednesday 7:30-6:00. Thursday 7:30-2:30. Closed Friday

The Outpatient Registrar is responsible for accurately registering patients for outpatient services, verifying insurance and demographic information, collecting payments, and ensuring all required documentation is completed. This role plays a key part in the patient experience by providing courteous, efficient service and facilitating a smooth check-in process. The Outpatient Registrar collaborates with clinical departments, providers, and insurance representatives to support accurate billing and timely patient care.

Essential Functions

• Registers patients for outpatient services, entering accurate demographic and insurance information into the registration system.

• Verifies insurance eligibility and coverage, assigns appropriate insurance plan codes, and ensures documentation is complete.

• Collects patient payments, co-pays, and deposits, and discusses financial responsibility and payment options with self-pay patients as needed.

• Screens for medical necessity using Advanced Beneficiary Notice (ABN) tools and distributes ABNs and other designated forms as appropriate.

• Reads and interprets physician orders to determine appropriate registration workflows.

• Obtains required signatures on consent and authorization forms, explaining each form to the patient or family member.

• Documents when a patient is unable to sign and follows procedures for nursing or family sign-off.

• Notifies ancillary departments or providers of patient arrival and follows up to prevent unnecessary delays.

• Prepares and organizes paperwork to support accurate processing and efficient retrieval of patient visit records.

• Places identification armbands on patients to ensure accurate identification during care.

• Secures and logs patient valuables upon request or admission.

• Maintains courteous and professional interactions with patients, families, and staff to ensure a positive experience.

• Performs other duties as assigned.

• Maintains regular and reliable attendance.

• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in a customer service role required

• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions preferred

Knowledge, Skills and Abilities

• Knowledge of outpatient registration workflows, insurance verification, and medical necessity screening.

• Proficiency in registration systems, insurance portals, and office software.

• Strong communication and customer service skills.

• Ability to maintain attention to detail and accuracy in a fast-paced environment.

• Ability to read and interpret physician orders and medical documentation.

• Familiarity with HIPAA regulations and patient confidentiality practices.

• Strong organizational and multitasking abilities.

• Ability to work collaboratively with clinical and administrative teams.

Equal Employment Opportunity

This organization does not discriminate in any way to deprive any person of employment opportunities or otherwise adversely affect the status of any employee because of race, color, religion, sex, sexual orientation, genetic information, gender identity, national origin, age, disability, citizenship, veteran status, or military or uniformed services, in accordance with all applicable governmental laws and regulations. In addition, the facility complies with all applicable federal, state and local laws governing nondiscrimination in employment. This applies to all terms and conditions of employment including, but not limited to: hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. If you are an applicant with a mental or physical disability who needs a reasonable accommodation for any part of the application or hiring process, contact the director of Human Resources at the facility to which you are seeking employment; Simply go to http://www.chs.net/serving-communities/locations/ to obtain the main telephone number of the facility and ask for Human Resources.