Patient Registration Coordinator

adventhealth; Azalea Park (FL); On-site; USD 21,614 - 34,577; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

403-B retirement plan

Job summary

AdventHealth in Orlando, FL is seeking a Registration Clerk to support patient registration, verify insurance and collect upfront payments. You will handle phone inquiries, schedule workflow, and ensure accurate documentation in EMR systems, while delivering high-quality patient service.

The role requires strong communication, multitasking, and basic computer skills; prior customer service experience is preferred.

Qualifications

• Strong customer service and communication skills.
• Ability to operate office equipment and computer systems.
• Comfort handling patient information with discretion.
• Experience with registration and insurance verification is a plus.
• Mentions of CPR certification preferred.

Responsibilities

• Greet and register patients; collect demographic, employment, and insurance details.
• Verify insurance eligibility and obtain upfront payment estimates.
• Answer phones and assist patients to resolve questions or concerns.
• Maintain accurate patient records and documentation per policy.

Skills

Customer service

English communication

Multi-tasking

Teamwork

Computer literacy

Office software

Phone etiquette

Education

High School Diploma or GED

Tools

EMR systems

Microsoft Office

Job description

Our promise to you

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well‑being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day (United States of America)

Address

509 S Semoran Blvd

City

Orlando

State

Florida

Postal Code

32807

Job Description

Schedule: Full Time

Shift: Requires full availability Mon‑Fri, 10am‑6:30pm.

Participates in departmental performance improvement initiatives. Other duties as assigned. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Drives customer service initiatives by creating and owning the patient experience. Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. Demonstrates age‑specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Obtains client information for worker’s comp and corporate accounts, and verifies authorization and service(s) requested. Verifies insurance eligibility and determines accurate up‑front collection amount.

Knowledge, Skills, and Abilities

• Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements.
• Ability to operate a computer, copier, fax, and scanner.
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds.
• Ability to request and collect co‑pays and outstanding balances.
• Demonstrates exceptional customer service/patient experience skills.
• Aptitude for strong organizational skills, ability to multi‑task.
• Ability to work with people of various backgrounds.
• Ability to meet departmental goals and objectives.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Working knowledge of EMR systems.
• Phlebotomy skills (Preferred).
• Knowledge of employee health clinic environment (Preferred).
• Previous use of an EMR (Preferred).
• General knowledge of medical terminology, coding/billing (Preferred).

Education

• High School Grad or Equiv [Required]

Work Experience

• Previous customer service experience [Preferred]
• Prior pediatric experience (for Kids Urgent Care Centers) [Preferred]

Licenses and Certifications

• Cardiopulmonary Resuscitation (CPR)[Preferred]

Physical Requirements

Physical Requirements – please visit the following link to view work requirements.

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$15.69 - $25.10

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at https://info.flclearinghouse.com/.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.