Patient Registration Coordinator

adventhealth; Palm Bay (FL); On-site; USD 21,614 - 34,577; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Paid Time Off

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Palm Bay, FL, is seeking full-time employees to join our community. As part of our commitment to the healing ministry, you'll assist in patient records, respond to inquiries, and contribute to performance improvement initiatives. The ideal candidate has strong communication skills and customer service experience, with a willingness to learn and grow with us.

We offer a wide range of benefits including medical and dental insurance, paid time off, and support for mental health and well-being. Join us at AdventHealth and make a difference in the lives of our patients.

Qualifications

• Effective communication in English, both written and verbal.
• Ability to operate office equipment, such as computers and scanners.
• Ability to collect payments and outstanding balances.

Responsibilities

• Participates in performance improvement initiatives.
• Prepares and files medical records for patients.
• Answers telephone and responds to patient concerns.

Skills

Communication skills

Customer service skills

Organizational skills

Multitasking ability

Proficiency in MS Office Suite

Knowledge of EMR systems

Phlebotomy skills

Education

High School Grad or Equiv

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule

Full time

Shift

Day-Weekend (United States of America)

Address

730 Malabar Rd, Malabar, Florida 32950

Job Description

Full Time

Shift: Requires full availability weekdays 8am-8pm, and weekends 8am-5pm.

A sample 2-week schedule would look like this:

• Week A: Mon & Tues 8am-8pm, Fri 2pm-8pm, Sat 8am-5pm (the next day Sunday starts Week B)
• Week B: Sun 8am-5pm, Wed & Thurs 8am-8pm, Fri 8am-2pm (Sat/Sun off)

Participates in departmental performance improvement initiatives. Other duties as assigned. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Drives customer service initiatives by creating and owning the patient experience. Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Obtains client information for worker’s comp and corporate accounts, and verifies authorization and service(s) requested. Verifies insurance eligibility and determines accurate up-front collection amount.

Knowledge, Skills, and Abilities

• Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements.
• Ability to operate a computer, copier, fax, and scanner.
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds.
• Ability to request and collect co-pays and outstanding balances.
• Demonstrates exceptional customer service/patient experience skills.
• Aptitude for strong organizational skills, ability to multi-task.
• Ability to work with people of various backgrounds.
• Ability to meet departmental goals and objectives.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Working knowledge of EMR systems.
• Phlebotomy skills (Preferred).
• Knowledge of employee health clinic environment (Preferred).
• Previous use of an EMR (Preferred).
• General knowledge of medical terminology, coding/billing (Preferred).

Education

High School Grad or Equiv [Required]

Work Experience

Previous customer service experience [Preferred]

Prior pediatric experience (for Kids Urgent Care Centers) [Preferred]

Licenses and Certifications

Cardiopulmonary Resuscitation (CPR) [Preferred]

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range

$15.69 - $25.10

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.