Patient Registration Coordinator

adventhealth; Highway (KY); On-site; USD 22,000 - 35,000; Full time

Benefits offered by this job

Benefits from Day One (Medical, Dental

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

Parental Leave (4 weeks)

Career Development

Whole Person Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Davenport, FL is seeking an enthusiastic patient registrar who will greet patients, collect demographic and insurance data, verify coverage, and determine up-front payments. You will support a positive patient experience, coordinate with care teams, and help meet billing and scheduling goals.

The role emphasizes accurate data entry, strong communication, and the ability to multi-task in a busy medical office environment. Day shifts with weekend coverage are included.

Qualifications

• High School Grad or Equiv required.
• Customer service experience preferred.
• Pediatric experience preferred.
• CPR certification preferred.
• Basic medical terminology and billing knowledge preferred.
• Familiar with EMR and clinical workflows is a plus.

Responsibilities

• Register patients and collect demographic and insurance information.
• Verify eligibility and determine up-front collection amounts.
• Communicate with patients and guarantors to resolve questions.
• Support patient experience initiatives and departmental goals.

Skills

Communication skills

Customer service

Multitasking

Co-pay collection

Teamwork

Organizational skills

Diversity awareness

Goal orientation

Phlebotomy skills

Education

High School Diploma or Equival.

Tools

MS Office Suite

EMR systems

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule:

Full time

Shift:

Day-Weekend (United States of America)

Address:

49513 Us Hwy 27

City:

Davenport

State:

Florida

Postal Code:

33897

Job Description:

Schedule:Full Time

Shift:Requires full availability for Sun 745a-5p, Mon-Tue 745a-8p, Weds 745a-2p

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Participates in departmental performance improvement initiatives. Other duties as assigned. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Drives customer service initiatives by creating and owning the patient experience. Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Obtains client information for worker’s comp and corporate accounts, and verifies authorization and service(s) requested. Verifies insurance eligibility and determines accurate up-front collection amount.

Knowledge, Skills, and Abilities:

• Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements.

• Ability to operate a computer, copier, fax, and scanner.

• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds.

• Ability to request and collect co-pays and outstanding balances.

• Demonstrates exceptional customer service/patient experience skills.

• Aptitude for strong organizational skills, ability to multi-task.

• Ability to work with people of various backgrounds.

• Ability to meet departmental goals and objectives.

• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).

• Working knowledge of EMR systems.

• Phlebotomy skills (Preferred).

• Knowledge of employee health clinic environment (Preferred).

• Previous use of an EMR (Preferred).

• General knowledge of medical terminology, coding/billing (Preferred).

Education:

• High School Grad or Equiv [Required]

Work Experience:

• Previous customer service experience [Preferred]

• Prior pediatric experience (for Kids Urgent Care Centers) [Preferred]

Licenses and Certifications:

• Cardiopulmonary Resuscitation (CPR)[Preferred]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.69 - $25.10

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.