Patient Registration Coordinator

adventhealth; Saint Cloud (MN); On-site; USD 21,614 - 34,577; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks Paid Parental Leave

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Saint Cloud is seeking an on-site patient services associate to support registration, scheduling, and payment collection. You will manage patient information, verify insurance, and help deliver a positive patient experience in a fast-paced environment.

The role requires strong written and verbal English, proficiency with MS Office, and familiarity with EMR systems. Prior healthcare or pediatric experience is a plus; a high school diploma is required.

Qualifications

• High School diploma or equivalent required.
• Excellent English communication and customer service.
• Ability to operate basic office equipment and MS Office.
• EMR systems experience preferred.
• Phlebotomy skills preferred.
• Strong organizational and multi-tasking abilities.
• Ability to interact with diverse patients.

Responsibilities

• Register patients and obtain demographic and insurance information.
• Answer telephone and respond to questions to ensure prompt resolution.
• Collect co-pays and outstanding balances when applicable.
• Prepare, file, and manage medical records as required.
• Demonstrate core values and promote patient experience initiatives.
• Utilize EMR and scheduling systems to support daily operations.
• Collaborate with care teams to support patient flow.

Skills

Customer service

English proficient

MS Office

EMR systems

Phlebotomy

Teamwork

Multi-tasking

Medical terminology

Education

High School Grad or Equiv

Tools

EMR systems

Microsoft Office Suite

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well‑being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time

Shift: Day-Weekend (United States of America)

Address: 4660 13Th St

City: St Cloud

State: Florida

Postal Code: 34769

Job Description:

Schedule: Full Time

Shift: Requires full availability weekdays 8am-8pm, and weekends 8am-5pm.

A sample2-week schedule would look like this:

• Week A: Mon & Tues 8am-8pm, Fri 2pm-8pm, Sat 8am-5pm (the next day Sunday starts Week B)
• Week B: Sun 8am-5pm, Wed & Thurs 8am-8pm, Fri 8am-2pm (Sat/Sun off)

Participates in departmental performance improvement initiatives. Other duties as assigned. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Drives customer service initiatives by creating and owning the patient experience. Answers telephone, responds to patient questions/concerns to ensure prompt accurate resolution is achieved and is able to handle various job tasks simultaneously. Demonstrates age‑specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with the patient or their guarantor to obtain demographic, employment, insurance, and current medical condition information in order to perform accurate registration. Obtains client information for worker’s comp and corporate accounts, and verifies authorization and service(s) requested. Verifies insurance eligibility and determines accurate up‑front collection amount.

Knowledge, Skills, and Abilities:

• Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements.
• Ability to operate a computer, copier, fax, and scanner.
• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds.
• Ability to request and collect co‑pays and outstanding balances.
• Demonstrates exceptional customer service/patient experience skills.
• Aptitude for strong organizational skills, ability to multi‑task.
• Ability to work with people of various backgrounds.
• Ability to meet departmental goals and objectives.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).
• Working knowledge of EMR systems.
• Phlebotomy skills (Preferred).
• Knowledge of employee health clinic environment (Preferred).
• Previous use of an EMR (Preferred).
• General knowledge of medical terminology, coding/billing (Preferred).

Education:

• High School Grad or Equiv [Required]

Work Experience:

• Previous customer service experience [Preferred]
• Prior pediatric experience (for Kids Urgent Care Centers) [Preferred]

Licenses and Certifications:

• Cardiopulmonary Resuscitation (CPR)[Preferred]

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.69 - $25.10

Background Screening Requirement (Florida Law)

Certain positions are subject Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti‑discrimination laws, regulations and ordinances.