Senior Service Representative

adventhealth; Citrus Park (FL); On-site; USD 23,000 - 36,000; Full time

Benefits offered by this job

Health benefits

PTO from day one

403-B plan

Parental leave

Job summary

AdventHealth Tampa in Florida is seeking a patient services coordinator to support registration, verify demographics, insurance information, and collect co-pays in a fast-paced clinical environment.

The role requires clear communication, computer literacy, and excellent patient service, with full-time hours, day and weekend shifts, and benefits starting day one. Prior healthcare or pediatric experience is preferred.

Qualifications

• Clear communication in English (verbal & written).
• Proficient with computers, copiers, scanners and basic software.
• Ability to collect co-pays and outstanding balances.
• Experience in patient-facing roles preferred, especially in healthcare.

Responsibilities

• Obtain patient information for registration and insurance.
• Verify eligibility and authorizations where applicable.
• Process medical records and documentation for physicians and staff.
• Deliver courteous, accurate patient service and resolve issues promptly.

Skills

Communication skills

English proficiency

Computer literacy

Customer service

Co-pay collection

Education

High School Graduate or equivalent

Tools

EMR system

Office equipment (printer, scanner)

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose‑minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

• Paid Time Off from Day One

• 403-B Retirement Plan

• 4 Weeks 100% Paid Parental Leave

• Career Development

• Whole Person Well-being Resources

• Mental Health Resources and Support

• Pet Benefits

Schedule: Full time

Shift: Day-Weekend (United States of America)

Address: 6930 Gunn Hwy

City: Tampa

State: Florida

Postal Code: 33625

Job Description:

Schedule: Full Time

Shift:Requires full availability weekdays 8am-8pm, and weekends 8am-5pm.

A sample2-week schedule would look like this:

• Week A: Mon & Tues 8am-8pm, Fri 2pm-8pm, Sat 8am-5pm (the next day *Sunday* starts Week B)

• Week B: Sun 8am-5pm, Wed & Thurs 8am-8pm, Fri 8am-2pm (Sat/Sun off)

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Obtains client information for worker’s comp and corporate accounts, verifies authorization, and services requested. Verifies insurance eligibility and determines accurate up-front collection amounts. Prepares, processes, and files the medical record for each patient as required by patient type for documentation by physician and medical personnel. Verifies diagnosis and procedural codes are entered into the Electronic Medical Record (EMR). Participates in departmental performance improvement initiatives. Other duties as assigned. Demonstrates through behavior core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork. Drives customer service initiatives by creating and owning the patient experience. Answers telephone, responds to patient questions/concerns, and handles various job tasks simultaneously to ensure prompt and accurate resolution. Demonstrates age-specific communication skills for patients with the ability to assess and interpret relevant data. Communicates with patients or their guarantors to obtain demographic, employment, insurance, and current medical condition information for accurate registration.

Knowledge, Skills, and Abilities:

• Demonstrated ability to communicate by reading, writing legibly, speaking, and comprehending English effectively in order to carry out job requirements

• Ability to operate a computer, copier, fax, and scanner

• Ability to establish and maintain effective working relationships with patients, employees, and others of diverse backgrounds

• Ability to request and collect co-pays and outstanding balances

Education:

• High School Grad or Equiv [Required]

Work Experience:

• Previous customer service experience [Preferred]

• Prior pediatric experience (for Kids Urgent Care Centers) [Preferred]

Licenses and Certifications:

• Cardiopulmonary Resuscitation (CPR)[Preferred]

Physical Requirements:

(Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$16.63 - $26.60

Background Screening Requirement (Florida Law)

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.