Patient Registration & Concierge Coordinator

Baptist Health Care; Pensacola (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Baptist Health Care's Cancer Institute in Pensacola seeks a Registrar to greet patients, register them in the practice management system, and collect demographic and insurance data with high accuracy.

The role includes confirming and scheduling appointments, collecting copayments, verifying benefits, and communicating authorizations to staff; it also emphasizes hospitality and concierge services for patients and visitors.

Qualifications

• High school diploma or equivalent is required.
• 1-3 years healthcare administrative experience preferred.
• Knowledge of medical terminology, regulations, coding, and registration.

Responsibilities

• Acts as the initial greeter for all patients/visitors entering the Cancer Institute.
• Completes all registrations in a professional, accurate and customer–oriented timely manner.
• Obtains information from patient health insurance or managed care identification card.
• Distributes required handouts to patients or their representative.
• Explains financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance) as required.
• Maintains accountability for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments.
• Reconciles daily charges and payments with high degree of accuracy.
• Receives and routes incoming telephone calls in a prompt, courteous, and professional manner.
• Works closely with Baptist Medical Group representatives, all medical facilities, insurance companies, patients and family members as needed.

Skills

Knowledge of medical terminology

Insurance interpretation

Verbal and written communication

Organization and prioritization

Customer service mindset

Complaint handling

Education

High School Diploma or Equivalent

Job description

Baptist Health Care's Cancer Institute in Pensacola seeks a Registrar to greet patients, register them in the practice management system, and collect demographic and insurance data with high accuracy.

The role includes confirming and scheduling appointments, collecting copayments, verifying benefits, and communicating authorizations to staff; it also emphasizes hospitality and concierge services for patients and visitors.