Registration Representative - Cancer Institute

Baptist Health Care; Pensacola (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

Baptist Health Care's Cancer Institute in Pensacola seeks a Registrar to greet patients, register them in the practice management system, and collect demographic and insurance data with high accuracy.

The role includes confirming and scheduling appointments, collecting copayments, verifying benefits, and communicating authorizations to staff; it also emphasizes hospitality and concierge services for patients and visitors.

Qualifications

• High school diploma or equivalent is required.
• 1-3 years healthcare administrative experience preferred.
• Knowledge of medical terminology, regulations, coding, and registration.

Responsibilities

• Acts as the initial greeter for all patients/visitors entering the Cancer Institute.
• Completes all registrations in a professional, accurate and customer–oriented timely manner.
• Obtains information from patient health insurance or managed care identification card.
• Distributes required handouts to patients or their representative.
• Explains financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance) as required.
• Maintains accountability for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments.
• Reconciles daily charges and payments with high degree of accuracy.
• Receives and routes incoming telephone calls in a prompt, courteous, and professional manner.
• Works closely with Baptist Medical Group representatives, all medical facilities, insurance companies, patients and family members as needed.

Skills

Knowledge of medical terminology

Insurance interpretation

Verbal and written communication

Organization and prioritization

Customer service mindset

Complaint handling

Education

High School Diploma or Equivalent

Job description

Job Description

The Cancer Institute Registrar performs a variety of data entry and general registration functions for oncology services in the facility. This position greets and registers incoming patients in the practice management system and collects/data enters demographic and insurance information with a high degree of accuracy. This position confirms and schedules appointments, collects copayments, and verifies insurance. This position explains financial requirements to the patients or responsible parties and enters payments into the practice management system. This position receives incoming telephone calls in a prompt, courteous, and professional manner. This position may initiate requests for authorization of patient services, verifies benefits, enters data/documents authorizations, and communicates status of authorizations to medical staff. This position may schedule referral appointments for tests, procedures, and follow-up. This position enhances the Cancer Institute experience for patients, families and visitors by providing appropriate hospitality and concierge services.

Responsibilities

• Acts as the initial greeter for all patients/visitors entering the Cancer Institute.
• Completes all registrations in a professional, accurate and customer–oriented timely manner.
• Obtains information from patient health insurance or managed care identification card.
• Distributes required handouts to patients or their representative.
• Explains financial requirements to patients or responsible parties and collects patient financial portions (copays/coinsurance) as required.
• Maintains accountability for appointments and scheduling patients properly on the days and times specified, as well as reminding patients of appointments.
• Reconciles daily charges and payments with high degree of accuracy.
• Receives and routes incoming telephone calls in a prompt, courteous, and professional manner.
• Works closely with Baptist Medical Group representatives, all medical facilities, insurance companies, patients and family members as needed.

Qualifications

Minimum Education

• High School Diploma or Equivalent Required

Minimum Work Experience

• 1-3 years healthcare administrative experience Preferred

Required Skills, Knowledge And Abilities

• Knowledge of medical terminology, regulations, coding, and registration.
• Ability to interpret insurance coverage and reimbursements.
• Excellent verbal and written communication skills.
• Skill in organizing work, making assignments, and achieving goals and objectives.
• Ability to prioritize work, meet deadlines, and manage time in a changing environment.
• Ability to make recommendations and handle complaints and requests in a professional and calm manner.

About Us

Baptist Health Care is a not-for-profit health care system committed to improving the quality of life for people and communities in northwest Florida and south Alabama. The organization includesthree hospitals, four medical parks,Andrews Institute for Orthopaedic & Sports Medicine, and an extensive primary and specialty care provider network. With more than 4,000 team members, Baptist Health Care is one of the largest non-governmental employers in northwest Florida.

Equal Opportunity Employment

Baptist Health Care, Inc. is an Equal Opportunity Employer. BHC maintains and enforces a policy that prohibits discrimination against any workforce members or applicants for employment because of sex, race, age, color, disability, marital status, national origin, religion, genetic information, or other category protected by federal, state or local law. Certain positions may require a Level 2 Background check through AHCA. Additional information about this requirement can be found here: Florida Care Provider Background Screening Clearinghouse