Patient Registration Concierge

R1 RCM, Inc.; Evansville (IN); On-site; USD 20,000 - 26,000; Full time

Job summary

R1 RCM Inc. is seeking a Patient Registration Customer Service Representative to greet patients at the hospital, collect information, and guide them through the check-in process. The role emphasizes compassionate communication and accurate data collection in a fast-paced healthcare environment at Ascension St.

Vincent Evansville. You will interact with patients, families, and clinical staff, ensuring smooth registration while learning hospital workflows and insurance basics.

Qualifications

• High School Diploma or GED
• Strong customer service experience
• Ability to pass background check, drug test, and meet vaccination requirements

Responsibilities

• Work across multiple computer systems to register patients efficiently
• Answer phones and gather information quickly and accurately
• Assist patients who may be ill, anxious, or confused
• Navigate diverse insurance plans and coverage details (with training!)
• Adapt to interruptions from clinical teams during urgent care situations
• Build rapport and ease patient concerns in real time

Skills

Customer service

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Registration Customer Service Representative to greet patients at the hospital, collect information, and guide them through the check-in process. The role emphasizes compassionate communication and accurate data collection in a fast-paced healthcare environment at Ascension St.

Vincent Evansville. You will interact with patients, families, and clinical staff, ensuring smooth registration while learning hospital workflows and insurance basics.