Patient Access Liaison/Telephone Operator

Summa Health; Cleveland (OH); Remote; USD 24,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Retirement plan

Life insurance

Job summary

Summa Health is seeking a patient access and call center assistant to support callers and patients with scheduling, registration, and insurance verification. You will also assist with pre-service activities, co-pay collection, and physician referrals while maintaining a high level of customer service.

The role requires attention to detail, teamwork, and the ability to work in a fast-paced healthcare environment.

Qualifications

• High school diploma/GED required.
• Post high school coursework in healthcare, accounting, business, or related field preferred.

Responsibilities

• Assist callers and patients with way-finding, appointment scheduling, pre-service registration, and insurance verification.
• Handle co-pay collection, physician referrals, and initial screening of patient signs/symptoms.
• Provide high level customer service to create a positive impression of Summa Health.

Skills

Customer service

Communication

Typing 25 WPM

Medical terminology

Microsoft Office

Teamwork

Education

High school diploma

Tools

Excel

Outlook

Patient accounts software

Job description

Work Hours

1:30pm-10pm e/o weekend-holiday

Potential opportunity to work from home

Summa Health System is recognized as one of the region’s top employers by a number of third party organizations, including NorthCoast 99. Exceptional candidates gravitate to Summa because of its culture, passion for delivering excellent service to our patients and families commitment to our philosophy of servant leadership, collegial working relationships at every level of the organization and competitive pay and benefits.

Summary

Assists callers and/or patients in the following capacities: way-finding, appointment scheduling, pre-service registration, insurance verification, co-pay collection, physician referral, initial screening of patient sign/symptoms, class scheduling and any other questions or concerns. Performs patient information queries, answers general information questions. Provides a high level of customer service to present a positive impression of Summa Health.

Minimum Qualifications

• High school diploma/GED required
• Post high school level coursework in healthcare, accounting, business, public relations or related field.

Experience And Training Required

• One (1) year experience performing customer service or general office support experience in any industry. Contact or call center experience preferred.
• Experience in Registration, Insurance Verification/Pre-Certification, Financial counseling, Patient Accounts a plus
• Ability to pass typing test administered by Human Resources of 25 WPM
• Ability to pass medical terminology exam administered by Human Resources

Other Skills, Competencies And Qualifications

• Population Specific Competency: Ability to effectively interact with populations of patients/customers with an understanding of their needs for self-respect and dignity.
• Knowledge of keyboard with high accuracy and Microsoft Office products (Excel, Word, Outlook)
• Demonstrates communication, organizational and interpersonal skills.
• Ability to work well within a team environment by offering and accepting honest and constructive feedback, supporting team goals, encouraging fellow team members.
• Ability to be highly motivated, work independently, make decisions, and work in a fast-paced stressful environment.
• Attentiveness to detail.
• Organizational Competencies: Appearance, Attitude, Courtesy, Concern, Communication, Teamwork, Safety.
• Functional Competencies: Customer Service Orientation, Access Operations, Quality & Compliance Management, Physician & Patient Relations, Documentation & Reporting, Employee Engagement
• Personal Attributes: Customer Focus, Adaptability and Flexibility, Ability to understand and follow directions, Communication, Professionalism, Enthusiasm, Positivity, Integrity/ethical standards, Results-oriented, Organizational skills with strong attention to detail.

Level Of Physical Demands

• Ability to sit for extended periods up to 10 hours
• Work every other Weekend, evenings, and holidays as assigned
• Reliable Transportation required
• Ability to adjust work hours to meet business demands as required

Equal Opportunity Employer/Veterans/Disabled

$17.43/hr - $20.92/hr

The salary range on this job posting/advertising is base salary exclusive of any bonuses or differentials. Many factors, such as years of relevant experience and geographical location are considered when determining the starting rate of pay. We believe in the importance of pay equity and consider internal equity of our current team members when determining offers. Please keep in mind that the range that is listed is the full base salary range. Hiring at the maximum of the range would not be typical.

Summa Health offers a competitive and comprehensive benefits program to include medical, dental, vision, life, paid time off as well as many other benefits.

• Basic Life and Accidental Death & Dismemberment (AD&D)
• Supplemental Life and AD&D
• Dependent Life Insurance
• Short-Term and Long-Term Disability
• Accident Insurance, Hospital Indemnity, and Critical Illness
• Retirement Savings Plan
• Flexible Spending Accounts - Healthcare and Dependent Care
• Employee Assistance Program (EAP)
• Identity Theft Protection
• Pet Insurance
• Education Assistance
• Daily Pay