Patient Registration & Access Specialist - PRN

R1 RCM Holdco Inc.; Jacksonville (FL); On-site; USD 22,000 - 29,000; Part time

Job summary

R1 RCM Inc. is seeking a Customer Service Representative - Patient Registration for Ascension St Vincent's Southside. This role serves as the first point of contact, ensuring fast, compassionate access to care and accurate patient data entry in a busy environment.

As a PRN, part-time team member, you’ll support check-in, collect insurance information, and collaborate with care teams. Shift variety includes days, evenings, and overnights with on-call rotation.

Qualifications

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast-paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).
• High School Diploma or GED.
• Ability to pass background check, drug test, and meet vaccination requirements.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast-paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Education

High School Diploma

Job description

R1 RCM Inc. is seeking a Customer Service Representative - Patient Registration for Ascension St Vincent's Southside. This role serves as the first point of contact, ensuring fast, compassionate access to care and accurate patient data entry in a busy environment.

As a PRN, part-time team member, you’ll support check-in, collect insurance information, and collaborate with care teams. Shift variety includes days, evenings, and overnights with on-call rotation.