Patient Registration & Access Specialist

Rochester Regional Health; Town of Gouverneur (NY); On-site; USD 26,000 - 39,000; Part time

Job summary

Rochester Regional Health is seeking a part-time Patient Registration Clerk in the Patient Access Services department. The role supports patient intake, insurance verification, switchboard duties, and data entry, contributing to patient satisfaction and hospital financial stability.

Responsibilities include interviewing patients, verifying coverage, handling registrations across settings, and maintaining confidentiality while delivering strong customer service and accurate information processing.

Qualifications

• High School Diploma or GED required.
• 1–3 years of customer service, admin, or data entry experience preferred.
• 1–2 years hospital-related experience preferred.
• Experience with database software applications.
• Knowledge of medical terminology and EHR systems (e.g., Epic).
• Familiarity with ICD-10, CPT, HCPCS coding and hospital billing processes.

Responsibilities

• Interview patients and families to collect demographic, financial, and medical information; register in various settings.
• Verify insurance coverage, eligibility, and benefits; collect patient-pay balances; ensure compliance with payer requirements.
• Operate hospital switchboard, route calls, and assist with communications and directions.
• Deliver excellent customer service, manage waiting areas, and uphold patient confidentiality.

Skills

Customer service

Data entry

Telephone registration

Interpersonal skills

Education

High School Diploma or GED

Associate's degree or higher (healthcare administration/business)

Tools

Epic

ICD-10

CPT

HCPCS codes

Job description

Rochester Regional Health is seeking a part-time Patient Registration Clerk in the Patient Access Services department. The role supports patient intake, insurance verification, switchboard duties, and data entry, contributing to patient satisfaction and hospital financial stability.

Responsibilities include interviewing patients, verifying coverage, handling registrations across settings, and maintaining confidentiality while delivering strong customer service and accurate information processing.